Administrative Medical Assistant

Derick Dermatology PLLC

10d•Remote

About The Position

Derick Dermatology (DD) is an internationally recognized and award-winning medical practice. Founded in 2006, our world class providers offer medical, surgical, and cosmetic dermatology care in state-of-the art facilities. Join the DD Family to protect, improve, and save the lives of patients in our communities. We pride ourselves on providing the highest quality care and an outstanding patient experience. The purpose of this position is to provide holistic medical support to the Providers.

Requirements

Official High School Transcripts, Diploma or Equivalency Certificate
Knowledge of basic medical terminology
Friendly, polite and professional. Clear communication skills.
Proficient with an EMR system (Electronic Medical Records) ideally Nextech
Medical Assisting background preferred
All eligible candidates must reside in Illinois and live within 50-miles of a Derick Dermatology office, as training will require a minimum of 3+ days in-office.

Nice To Haves

Maintains excellent rapport with the providers
Shows ability to multitask
Shows ability to manage time wisely to complete all inbound/outbound tasks

Responsibilities

Serves all Derick Dermatology providers with patient after visit contacts involving but not limited to the following tasks: pathology/laboratory results, scheduling follow-ups, prescription questions, records requests, coordination of care with outside providers, medical questions, provider questions, refill requests, prior authorizations, cosmetic questions etc.
Monitors and tracks lesions that require tracking are followed to completion.
Keeps outstanding or incomplete tasks below a certain level in the following systems: phone, voicemail, fax, contact system, internal calls, emails, EMR, internal pathology system, patient portal etc.
Maintains individual phone system metrics in Phone Queue and Answer Rates to meet team goal.
Additional responsibilities as assigned.