Administrative Manager

Glen Park Senior Living•Long Beach, CA

10d•Onsite

About The Position

At Glen Park Senior Living, we believe in compassionate, resident-centered care delivered with professionalism and heart. We serve seniors in a warm, supportive environment, and are committed to making their transition into our community as smooth and respectful as possible. We are currently seeking a highly organized, people-focused Administrative Manager to join our team. As the Administrative Manager, you will be the first point of contact for visitors and callers, responsible for overseeing front desk operations, managing administrative tasks, and supporting compliance with regulatory and company policies. You will maintain accurate personnel documentation, assist with internal communications, and supervise front office and support staff. Your role is essential in promoting a professional, responsive, and resident-focused atmosphere within the community.

Requirements

Completion of high school/GED.
Able to type at least 60 words per minute.
Able to pass training in first aid and CPR.
Able to pass background check
At least 1 year of experience in admissions or administrative roles in a healthcare, skilled nursing, or senior living environment
Strong working knowledge of Medicaid, Medicare, and third-party insurance billing
Proficient in Microsoft Office Suite, HubSpot, Trainual, and the box
Demonstrated ability to handle sensitive situations with professionalism, empathy, and discretion
Excellent communication, organizational, and problem-solving skills
Customer-service oriented mindset with the ability to multitask in a fast-paced environment
Fluency in English
Live-Scan Fingerprint Clearance
CPR/First Aid Certificate
Negative TB Test and Health Screening
In-person work location at Glen Park at Long Beach, located at 1046 E. 4th Street Long Beach, CA 90802

Responsibilities

Serve as the primary contact for all admissions inquiries (phone, walk-ins, and referrals), providing tours and guiding prospective residents and families through the admissions process.
Maintain personnel records and documentation standards called for by Title 22, Title 17, and Company policies.
Complete all admission documentation and coordinate closely with the Intake Team, caseworkers, and other referral sources to ensure smooth transitions.
Monitor the visual security system and audio security doors for the elopement of residents.
Oversee all business office functions, including billing, accounts payable/receivable, payroll, petty cash, and patient funds.
Prepare and send monthly billing statements, monitor payments, and initiate collections on outstanding balances.
Maintain accurate records for Medicaid, Medicare, private pay, and third-party payer sources; collaborate with case workers for updates to resident status.
Maintain up-to-date census data and ensure regulatory documentation is accurate and compliant.
Provide general administrative support, manage incoming calls, visitor reception, mail distribution, office supplies, and equipment maintenance.
Partner with HR on onboarding, payroll, recordkeeping, and policy implementation.
Manage vendor relationships, approve invoices, and ensure the timely handling of facility expenses.
Respond professionally to resident and family inquiries or complaints, documenting appropriately and resolving issues in a timely manner.
Maintain filing systems, support internal audits, and ensure the confidentiality and security of resident and facility records.
Participate in facility meetings, collaborate with other department managers, and provide cross-functional support as needed.
Foster a clean, organized, and professional office environment that reflects Glen Park’s values.