Administrative Manager Operations - BIDMC, Orthopedics (Hybrid)

Beth Israel Lahey Health • Boston, MA

8d • Hybrid

About The Position

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Leads and manages the daily administrative and financial operations and support staff for the division or department. This position involves extensive interaction with employees, medical staff, other Medical Center personnel, vendors and external contacts. Job Description: Essential Responsibilities: 1. Serves as a principal resource on administrative, operational and financial matters; develops, implements and monitors budgets and authorizes expenditures. Act as a resource regarding Medical Center and departmental policies and procedures. 2. Manages support staff. Oversees work schedules, assignments and training to meet operational needs. Develops cross-training among staff to ensure efficiency of operations. 3. Reviews operational systems, identifies areas of improvement and implements changes as needed. 4. Implements and maintains systems and processes that measure work activity and improvement, such as volume, productivity measures, revenue and other indicators. Prepares and analyzes reports for leadership. Provides informed forecasts of volume, revenue generation or expense and resource needs. 5. Participates in the planning and implementation of department or division goals, objectives, programs, personnel, resources and equipment. Implements and manages administrative and financial processes for the designated areas to assure uniform and effective operations. 6. Coordinates the recruitment process of faculty and staff. Participates in confidential salary planning. Oversees process and documentation for appropriate certifications, licensing and credentialing. 7. Has the authority to direct and support employees daily work activities. Has the direct responsibility to undertake the following employment actions: hiring, termination, corrective action and performance reviews. 8. Has full responsibility for planning, monitoring and managing department budget. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled At Beth Israel Lahey Health, we are driving the change in health care that Massachusetts wants and needs. Our culture promotes continuous learning, growth, innovation and a sense of belonging. We make it a priority to offer comprehensive compensation and benefits and help you achieve a healthy and balanced life. While you're busy caring for and supporting our patients, we take care of you.

Requirements

• Bachelor's degree required.
• 5-8 years of related work experience required, and 1-3 years supervisory/management experience required
• Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases.
• Written Communications: Ability to communicate complex information in English effectively in writing to all levels of staff, management and external customers across functional areas.
• Oral Communications: Ability to verbally communicate complex concepts in English and address sensitive situations, resolve conflicts, negotiate, motivate and persuade others.
• Knowledge: Ability to demonstrate in-depth knowledge of concepts, practices and policies with the ability to use them in complex varied situations.
• Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments.
• Customer Service: Ability to lead operational initiatives to meet or exceed customer service standards and expectations in assigned unit(s) and/or across multiple areas in a timely and respectful manner.
• Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally

Responsibilities

• Serves as a principal resource on administrative, operational and financial matters; develops, implements and monitors budgets and authorizes expenditures. Act as a resource regarding Medical Center and departmental policies and procedures.
• Manages support staff. Oversees work schedules, assignments and training to meet operational needs. Develops cross-training among staff to ensure efficiency of operations.
• Reviews operational systems, identifies areas of improvement and implements changes as needed.
• Implements and maintains systems and processes that measure work activity and improvement, such as volume, productivity measures, revenue and other indicators. Prepares and analyzes reports for leadership. Provides informed forecasts of volume, revenue generation or expense and resource needs.
• Participates in the planning and implementation of department or division goals, objectives, programs, personnel, resources and equipment. Implements and manages administrative and financial processes for the designated areas to assure uniform and effective operations.
• Coordinates the recruitment process of faculty and staff. Participates in confidential salary planning. Oversees process and documentation for appropriate certifications, licensing and credentialing.
• Has the authority to direct and support employees daily work activities. Has the direct responsibility to undertake the following employment actions: hiring, termination, corrective action and performance reviews.
• Has full responsibility for planning, monitoring and managing department budget.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees