Administrative Manager, II or Senior

Mass General Brigham•Boston, MA

2d•Hybrid

About The Position

The Administrative Manager for Faculty Operations is responsible for overseeing and enhancing faculty-support operations, ensuring quality service in credentialing, visa processing, onboarding, academic affairs, and professional development initiatives. The role standardizes workflows, supports faculty development, ensures compliance, and collaborates with leadership to enhance support in Radiation Oncology. This role also works closely with senior management to drive organizational effectiveness and ensure high-quality administrative support. Independent judgment, confidentiality, and a collaborative, service-focused approach are essential. This role also works closely with senior management to drive organizational effectiveness and ensure high-quality administrative support.

Requirements

Bachelor's Degree Healthcare Administration required or Bachelor's Degree Related Field of Study required or Master's Degree Related Field of Study preferred
Experience in healthcare administration or related area. 5-7 years required
Experience in a management or leadership role. Administrative Manager II: 2-3 years required. Senior Administrative Manager: 3-5 years required
Strong leadership and team management abilities.
Excellent organizational and multitasking skills.
Proficiency in office software (e.g., Microsoft Office Suite) and knowledge of electronic health records (EHR) systems.
Exceptional communication and interpersonal skills.
Ability to handle sensitive information with discretion and maintain confidentiality.
Strong problem-solving and decision-making skills.

Responsibilities

Directly supervise a team of ~10 Administrative Assistants, providing coaching, performance management, and professional development support.
Oversee recruitment, onboarding, training, staffing coverage, and cross-training plans.
Conduct regular one-on-one check-ins and team meetings to maintain communication, accountability, and transparency.
Maintain updated job descriptions, set performance expectations, and complete annual performance evaluations.
Supervise daily operations supporting faculty in credentialing, onboarding/offboarding, academic appointments and promotions, compliance, and scheduling.
Provide oversight and coordination for day-to-day administrative support of faculty, including calendar management, expense submission, travel booking, and resolution of routine facilities or operational needs.
Manage onboarding workflows, including orientation scheduling, access setup, and documentation of licensure and certifications ensuring a welcoming and consistent onboarding experience across all practice sites.
Partner with administrative assistants to ensure consistent, proactive, and high-quality support tailored to faculty responsibilities and departmental priorities.
Coordinate faculty-related processes in partnership with institutional offices (e.g., Human Resources, Medical Staff Office, Office for Faculty Affairs).
Support educational and enrichment activities such as grand rounds, mentoring programs, CME events, retreats, and recognition initiatives.
Partners with clinical and academic leadership to align administrative support with departmental priorities.
Coordinates logistics for faculty development programs, educational events, and recognition initiatives.
Tracks faculty involvement in academic and leadership activities, supporting their engagement and professional growth.
Standardizes and improves administrative workflows related to faculty support.
Maintains documentation, tracking tools, and templates to ensure consistency and compliance.
Interpret and communicate policies, timelines, and institutional requirements to faculty and administrative staff.
Ensures team training and adherence to hospital, system-wide, and regulatory requirements.
Oversee personnel matters, including hiring, orientation, training, supervision, and corrective action.
Monitor workload distribution to ensure appropriate staffing.
Evaluate and refine policies and procedures; troubleshoot operational issues as they arise.
Communicate departmental and hospital policies clearly to staff.
Ensure timely completion of all performance evaluations.
Lead or support projects for Administrative Director and departmental leaders as needed/requested.
Participates in strategic planning efforts, departmental meetings, and institutional initiatives.
Ensures the implementation of hospital-wide initiatives into all outpatient clinics.
Collaborates closely with leadership to implement project initiatives to improve patient and physician experience.