Administrative Manager Ambulatory (Medical, Office) - Outpatient Manchester Memorial

Hartford HealthCare • Manchester, CT

1d

About The Position

Work where every moment matters.

Every day, over 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network as an Administrative Manager Ambulatory.
The Greater Manchester Region has approximately 2,500 employees. It includes Manchester Memorial Hospital, a 249-bed community hospital, Rockville General, a campus of Manchester Memorial Hospital, a 102-bed facility, a large multispecialty provider group and visiting nurse services. The Greater Manchester Region serves a region of 300,000 people in 19 towns.
The Administrative Manager reports directly to the Director of Ambulatory Behavioral Health Services or Assistant Director and works conjointly with the Clinical Coordinator of Adult Services, Clinical Coordinator of Child and Adolescent Services, Director of the Clinical Day School, and Medical Director/s.
Works collaboratively with Office Managers, Coordinators and Directors in other BH Service areas. Interfaces with other departments and coordinates integration of efforts in all areas.
Oversees cleaning vendor for offsite locations and coordinates the completion of all off hour’s repairs and maintenance.
Directs the administrative support functions for all Ambulatory Behavioral Health Services in three locations at MMH, RGH, and 150 North Main St. Also functions as the primary building management liaison.
Provides supervision to receptionists, secretaries, managed care specialists, registrars, and leads work groups of integrated administrative and clinical staff. Independently maintains databases and medical records and processes operations reports. Manages the performance of payer information, insurance verification, managed care authorizations, patient access functions, payroll, medical records, attendance records, charge entry, supply utilization and patient transportation.
Reviews and processes responses to authorization and claims status.
Coordinates scheduling and room use among three locations. Establishes and modifies procedures to effectively manage administrative functions; proposes significant changes in operations to Director and Assistant Director.
Implements and reports system changes to support efficient operations and practice. Is flexible in carrying out and supervising performance of multiple and simultaneous demands which have significant clinical, fiscal and customer relations impact. Member of the Ambulatory Leadership Team with Director, Assistant Director, and Medical Director.
Creates a caring and compassionate environment through Core Values of Teamwork, Respect, and Communication.

Requirements

• High school diploma or GED required, Associate Degree is preferred.
• Must have at least five (5) years of related work experience, with a minimum of three (3) in a management role.
• Supervisory and leadership experience is essential.
• Must have demonstrated competence in Microsoft Office, Word and Excel.
• Must be proficient with medical/psychiatric terminology and experienced working with Managed Care and Behavioral Health carve outs.
• Requires mature judgment, ability to manage multiple and simultaneous tasks and be comfortable working with clients with psychiatric disorders in an often emotionally charged environment.
• Must have excellent organizational and management skills.

Benefits

• With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth.
• Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children.
• We know that a thriving organization starts with thriving colleagues-- we provide a competitive benefits program designed to ensure work/life balance.
• Every moment matters. And this is your moment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees