Administrative Director of Operations - Neurology

Beth Israel Lahey Health • Boston, MA

22d • $125,000 - $170,000

About The Position

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Department of Neurology at Beth Israel Deaconess Medical Center provides expert, compassionate care for patients with a full spectrum of neurological conditions, from common disorders to highly complex diseases. Ranked among the top 50 neurology programs by U.S. News & World Report, the department is recognized for its clinical excellence and patient-centered approach, with a focus on improving quality of life. As a teaching hospital affiliated with Harvard Medical School, the department is at the forefront of innovation, supported by a robust and leading-edge research portfolio that includes advanced clinical trials. The department offers a four-year categorical neurology residency program in partnership with Boston Children’s Hospital, as well as more than a dozen subspecialty fellowship programs. Clinical faculty provide comprehensive ambulatory services across multiple locations in Boston and the surrounding community. The Boston campus includes five ambulatory clinics, a neurosciences inpatient unit, a critical care unit, and an epilepsy monitoring unit. Job Summary: Leads operational initiatives in identified service areas in order to achieve set goals. Responsible for strategic planning, educational and financial operations of division/department, budget management, improvements in access, overall customer satisfaction, communication, clinical service delivery, operating efficiency, and staff development.

Requirements

• Bachelor's degree required.
• Master's degree preferred in Healthcare Administration or Business
• 8-10 years related work experience required and 5-8 years supervisory/management experience required
• Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.
• Written Communications: Ability to communicate complex information in English effectively in writing to all levels of staff, management and external customers across functional areas.
• Oral Communications: Ability to verbally communicate complex concepts in English and address sensitive situations, resolve conflicts, negotiate, motivate and persuade others.
• Knowledge: Ability to demonstrate broad and comprehensive knowledge of theories, concepts, practices and policies with the ability to use them in complex and/or unprecedented situations across multiple functional areas.
• Team Work: Ability to lead and direct multiple collaborative teams for large projects or groups both internal and external to the Medical Center and across functional areas. Results have significant implications for the management and operations of the organization.
• Customer Service: Ability to lead operational initiatives to meet or exceed customer service standards and expectations in assigned unit(s) and/or across multiple areas in a timely and respectful manner.
• Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus

Nice To Haves

• Master's degree preferred in Healthcare Administration or Business

Responsibilities

• Participates in long-range planning and the development of departmental and/or divisional goals, strategic plans and objectives, as well as personnel, resources, space needs and equipment decisions.
• Appoints, develops, manages and evaluates administrative, practice and clinical managers in designated areas.
• Ensures that department activities and records meet the standards of accrediting, regulatory and reimbursement agencies, including TJC, DPH, OSHA,and other agencies.
• Oversees multidisciplinary team building within ambulatory departments/services.
• Participates in hospital departmental, administrative and medical staff committees, and reports on committee activities.
• Develops policies and procedures for department/division and ambulatory.
• Measures success with pertinent and measurable data based on targeted goals and developed using Performance Manager Reports.
• Collaborates with Human Resources to enhance role definition, standards of practice and recruitment for front line staff.
• Analyzes and prepares reports on all activities, volume statistics, collections, research (grant) support; makes informed forecasts of financial and resources needs.
• Measures success with pertinent and measurable data based on targeted goals, developed using Performance Manager Reports
• Coordinates the recruitment process of clinical and research faculty.
• Participates in confidential salary planning for faculty and staff.
• Identifies and acts on issues that affect the delivery of patient care, quality control and performance improvement activities.
• Monitors and reviews action plans.
• Oversees patient satisfaction surveys and customer service.
• Has the responsibility to lead and support managers and directors in developing and improving operations to create optimal performance levels.
• Has full responsibility for planning, monitoring and managing budgets for multiple departments.

Benefits

• As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities.
• Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.
• Equal Opportunity Employer/Veterans/Disabled
• At Beth Israel Lahey Health, we are driving the change in health care that Massachusetts wants and needs.
• Our culture promotes continuous learning, growth, innovation and a sense of belonging.
• We make it a priority to offer comprehensive compensation and benefits and help you achieve a healthy and balanced life.
• While you're busy caring for and supporting our patients, we take care of you.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees