Administrative Director of Facility Operations

City of New York•Queens, NY

About The Position

The New York City Department of Correction (DOC) is an integral part of the City’s evolving criminal justice system, participating in reform initiatives and strategies aimed to move the City towards a smaller jail system without compromising public safety. The DOC is responsible for maintaining a safe and secure environment for our employees, visitors, volunteers, and people in our custody. Importantly, safe jails enable DOC to provide people in custody with the tools and opportunities they need to successfully re-enter their communities. The DOC operates facilities and court commands across the five boroughs with more than 7,500 diverse professionals and knowledgeable experts. The Administrative Director of Facility Operations provides strategic and operational oversight of administrative functions supporting facility operations, ensuring consistency, effectiveness, and compliance across all commands.

Requirements

1. A baccalaureate degree from an accredited college, and four years of full-time experience in corrections, social work, psychology, law, public administration, law enforcement, or a related field providing direct services to an inmate or detention population within a correctional or related facility, at least one (1) year of which must have been in a responsible supervisory, administrative or consultative capacity; or 2. A high school diploma or evidence of having passed a high school equivalency examination and six (6) years of full-time experience as described above; or 3. Education and/or experience equivalent to "1" or "2" above. Service as an inmate in correctional or related facility may be substituted for a portion of the required experience up to a maximum of two years on a year for year basis. A graduate degree from an accredited college or university with a major in social work, psychology, law, criminal justice or public administration which includes a field placement performing duties as described above, may be substituted for up to one year of full-time experience as described in "1" above. However, all candidates must have at least two years of full-time experience as described in "1" above, at least one year of which must have been in a supervisory, administrative or consultative capacity.

Nice To Haves

Significant managerial and administrative experience within correctional, public safety, or large public-sector operational environments.
Demonstrated experience managing complex operations, compliance requirements, and cross-functional teams.
Strong leadership, judgment, and decision-making skills
In-depth knowledge of correctional operations and public-sector administration
Experience working in unionized environments
Excellent communication, organizational, and problem-solving abilities
Ability to manage competing priorities in a high-pressure operational setting

Responsibilities

Assist in the development and implementation of action plans, policies, security enhancements, and overall best correctional practices
Conduct audits and reviews to ensure compliance with agency policies, procedures, and minimum standards
Collect, analyze, and report operational and administrative data to support informed decision-making
Track and measure compliance with current policies, directives, and regulatory requirements
Provide strategic and operational oversight of administrative functions supporting operations, ensuring consistency and effectiveness across commands.
Coordinate and monitor facility-based administrative processes, including staffing support, timekeeping, payroll coordination, scheduling, and operational reporting.
Serve as a central point of contact between facility leadership and headquarters units to resolve operational and
Ensure timely and accurate submission of daily Close of Business (COB) and operational reports
Assess, review, track, and follow up on incidents to support operational oversight, risk mitigation, and corrective action administrative issues.
Ensure facility operations comply with applicable Federal, State, and City laws, DOC rules and directives, collective bargaining agreements, and internal policies.
Identify operational risks and implement corrective actions to mitigate compliance, audit, and service delivery issues.
Support inspections, audits, and reviews by internal and external oversight entities.
Lead, mentor, and support facility administrative leadership and staff, promoting accountability, consistency, and professional development.
Foster a culture of collaboration, continuous improvement, and service excellence across facility operations.
Provide guidance and escalation support to facility administrators on complex personnel, operational, or administrative matters.
Analyze operational data, trends, and performance metrics to identify gaps, improve efficiency, and inform leadership decision-making.
Support implementation of departmental initiatives, reforms, and special projects impacting facility operations.
Develop and recommend process improvements to enhance operational readiness, service delivery, and staff effectiveness.
Collaborate with DOC divisions including Human Resources, Labor Relations, Finance, Legal, Compliance, and Training to ensure coordinated operational support.
Liaise with external City agencies, oversight bodies, and partners as required.
Participate in executive briefings, operational meetings, and emergency response planning as needed.
Perform related duties as assigned by executive leadership