Administrative Director of Emergency Services - Emergency Medicine - Full Time

SolutionHealth • Manchester, NH

11d

About The Position

About the Job: The Administrative Director, Emergency Services , leads Elliot Health Systems (EHS) Emergency service line across multiple sites, with responsibilities inclusive of the development and implementation of strategic plans, policies and procedures, and provision of overall administrative direction and coordination for the Emergency Department and the Urgent Care Centers (“Emergency Services”). The Administrative Director will report to the Chief Medical Officer and participates in a triad relationship with the Medical Director of Emergency Services and the Nursing Director of Emergency Services. This triad is critically important to the success of all Emergency Services. The Administrative Director will collaborate with leadership to accomplish strategic objectives for the Emergency services and will partner to provide operational leadership, financial, clinical, business development, care coordination, and standardization for the service line. The Administrative Director is responsible for emphasizing consistency of standards and ensuring clinical and administrative “best practices” are communicated, shared, and implemented throughout the system. Provides strategic planning, direction and leadership for the development, growth, and advancement of patient centered care for all Emergency Services for EHS.

Requirements

• Master’s Degree or Doctorate in Nursing, Healthcare Administration, Business, Public Health, or related healthcare field.
• Previous administrative responsibilities.
• Five (5) to seven (7) years of experience in clinical areas.
• Five (5) to seven (7) years of experience in leadership.
• Experience in collaborating with multidisciplinary teams to drive quality improvement initiatives.
• Background in managing budgets, resources, and operational expenses .
• Demonstrated ability to develop and implement.
• Proven experience leading complex care delivery programs.
• In-depth understanding of healthcare quality standards, regulatory requirements, and accreditation processes.
• Familiarity with the latest developments in relevant fields.
• Knowledge of evidence- based practice guidelines and clinical quality metrics in related fields.
• Strong collaborative leadership and project management skills.
• Experience with the suite of Microsoft products including Excel, Word, Visio, Teams and PowerPoint programs.
• Excellent verbal and written communication with ability to synthesize and present with ease.
• Proficiency in data analysis and interpretation to inform decision-making.
• Proficiency with quality management systems and tools, including ISO documentation and QMS software (e.g., EzTrack).
• Ability to lead and mentor multidisciplinary teams .
• Ability to foster a culture of excellence and continuous improvement.
• Ability to conduct program evaluations.
• Ability to collaborate effectively within matrixed reporting relationships.
• Ability to develop comprehensive roadmaps.

Nice To Haves

• Epic experience preferred.
• Project management or lean/six sigma certification is advantageous.
• Certified Professional in clinical area or leadership preferred .

Responsibilities

• Strategic & Business Planning Participate in system-wide strategic development and deployment of long-term and annual goals.
• Maintain an in-depth understanding of the value chain and episodes of care from access and diagnostics to delivery and post-acute services and drive operational and financial decisions.
• Identify market trends, growth opportunities, and emerging technologies to guide service line evolution and differentiation.
• Ensures services are clinically and financially sound and responsive to the changing health care environment locally, regionally, and nationally.
• Guide the development, expansion, and integration of new and existing programs including the VirtualER.
• Ensure Elliot’s mission and vision to be your first choice to give and receive care and all areas of the 5Cs (i.e., Comprehensive, Confident, Coordinated, Convenient, and Cost-Conscious) are deployed throughout the Center and adjacent service lines.
• Partners to implement digital health tools and innovations to enhance care delivery, patient engagement, and access for appropriate populations.
• Direct Operational Leadership Provide administrative oversight of all Emergency Services and programs, including staffing, performance, throughput, and care delivery optimization.
• Ensure on-going growth of the VirtualER program, and dissemination of virtual care to other parts of the organization.
• In collaboration with nursing and physician leaders, manages daily operations ensuring patient access, clinical workflow, provider productivity, and efficient use of resources.
• Ensure programs are designed and managed to reflect the full continuum of care and support optimal outcomes at every stage.
• Demonstrate constancy of purpose in embedding and sustaining the Elliot Management System.
• Promote a culture of continuous improvement and operational transparency through visible leadership and ongoing use of Lean management tools.
• Responsible for selecting and maintaining qualified personnel, identifying needs, recommending employee actions, and communicating the progress of plans.
• Develops succession planning and leadership development strategies for key clinical and operational roles to ensure long-term strength and resilience of the service line.
• Supervises the call-back team and the practice manager Financial Responsibility and Resource Planning Develop and manage operational budgets services ensuring fiscal discipline and value-based decision-making.
• Work with Revenue Cycle leadership to optimize billing Leverage clinical decision support and analytic tools to help clinical and operational leaders understand cost of care, contribution margins, and performance.
• Collaborate with finance and analytics teams to ensure clinical decisions are informed by data. Clinical and Quality Oversight Ensures the consistent delivery of high-quality services and programs that are responsive to the needs of patients, community, and providers and meet all regulatory requirements.
• Partner with clinical leaders to ensure delivery of high-quality, evidence-based, patient- and family-centered care.
• Advance continuous improvement, quality and safety initiatives, and consistency in clinical standards across the continuum.
• Ensure that the programs and services are fully integrated into the Elliot Quality Management System, with alignment to the principles of Just Culture and Whole System Quality.
• Drive initiatives to improve patient and family experiences. Governance and Collaboration Foster a culture of collaboration, accountability, and respect for people within multidisciplinary teams.
• Partner with senior leaders, physician leadership, nursing leadership, clinical integrated service leaders, and governance bodies to advance shared priorities.
• Collaborates with medical staff and administration regarding service expansion, new medical interventions and programs, and physician recruitment.
• Engage providers in program design, and continuous improvement.
• Collaborates with Human Resources and other partners to develop workforce strategies, including pipeline development, recruitment, retention, and well-being initiatives tailored to Emergency services.
• Serve as a key liaison to external partners and vendors.
• Maintain excellent communication with all partners.
• Works under the direction of and collaboration with Senior Leadership to define strategic plans, organizational objectives and goals, implementation plans and measurement tools to monitor successful completion of objectives.
• Leads the Emergency Service Line as a representative of EHS’s core mission, vision and values, demonstrating integrity in the process while accountable for results.
• Assists in the development of and participates and/or leads division and organizational initiatives as requested.
• Defines, analyzes, and reviews performance against operating plans.
• Applies expertise to generate new ideas and concepts in operations and services, which will increase profitability and/or productivity.
• Leads exceptional customer service and access standards, accountable for quality reporting and continuous improvement plans, and drives efficient operations.
• Prepares and implements business plans including goals for clinical quality, customer satisfaction, provider alignment, financial performance and operational results.
• Identifies innovative trends and opportunities related service delivery and assesses viability for EHS.
• Fosters a culture of excellence and continuous improvement.
• Able to collaborate effectively within matrixed reporting relationships.
• Able to make complex decisions in rapidly changing situations.
• Uses critical reasoning and analytical skills to make sound decisions impacting daily business outcomes.
• Able to effectively multitask and manage multiple competing business priorities.

Benefits

• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Short-term, long-term disability, life & pet insurance
• Tuition reimbursement
• Eligible for sign on bonus and annual leadership bonus
• 403(b) Retirement savings plans
• Continuous earned time accrual

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees