Director of Emergency Restoration Services

Paul Davis Restoration•Tampa, FL

10d•$125,000 - $140,000•Onsite

About The Position

Paul Davis Restoration Tampa is seeking a Director of Emergency Restoration Services to lead our Mitigation and Contents departments. This senior leadership role is critical for overseeing emergency restoration operations, including water, fire, mold, storm, and specialty services- and ensuring our clients receive exceptional care during their most urgent moments.

Requirements

5–7+ years in restoration/emergency services; 3+ years in leadership.
Strong knowledge of IICRC standards and restoration best practices.
Proven ability to lead large teams in fast-paced, emergency-driven environments.
Excellent leadership, communication, and problem-solving skills.
Required IICRC certifications: WRT, ASD, FSRT, AMRT.

Responsibilities

Lead and manage Mitigation and Contents departments’ teams.
Oversee emergency restoration operations from response to completion.
Ensure rapid, professional emergency response, including after-hours and on-call coordination.
Maintain compliance with IICRC standards, OSHA, and company safety policies.
Drive consistency in documentation, quality control, and field execution.
Collaborate with estimators, project managers, and senior leadership on departmental goals, budgets, KPIs, and large-loss responses.
Serve as the escalation point for operational challenges and customer concerns.