Administrative Coordinator

American Hospital Association•Chicago, IL

8d•$46,000 - $70,000•Hybrid

About The Position

The American Hospital Association (AHA) is a national organization that represents and serves all types of hospitals, health care networks, and their patients and communities. The AHA has two main offices, located in Washington, D.C., and Chicago. The AHA offers a flexible hybrid work schedule of three days in the office and two days working remotely. At the core of our mission, are our employees. At AHA, you will see that we work to give you autonomy, creating an environment that allows your experience and ideas to enhance our organization as we work to advance health in America. At AHA, you'll find support for your career through training and development programs and opportunities to expand your skills and knowledge. We'll help you reach your potential and advance your career by keeping you apprised of new job opportunities within our organization. The AHA team comes from a wide array of backgrounds and education across two U.S. offices and approximately 500 individuals. We are proud of our workforce and our commitment to equal opportunity for all, consistent with all applicable Federal anti-discrimination laws.

Requirements

Associate's Degree Preferred High School Diploma or GED Required
3+ years Successfully coordinating and tracking projects and programs with multiple steps Required
Ability to work independently and manage multiple, often competing priorities - Required
Knowledge of administrative support functions - Required
Intermediate to advanced computer skills with Microsoft Office (Outlook, Teams, Excel, PowerPoint) programs - Required
Ability to learn innovative technology - Required

Nice To Haves

Association experience Preferred
Knowledge of education programming and financials - Preferred

Responsibilities

Customer support: Serve as the primary front-line support for customer service and attendee experience. Respond to members’ and customers’ inquiries related to education programs, certifications, membership, registration and access, CEC requests, password resets and other technical assistance. Create communication templates for e-mails, FAQs, etc. Provide learner support in the AHE Learning Center (LMS) and registration and certification platforms. Maintain education communication channel
Program coordination/support: Coordinate program materials and equipment updates for a variety of AHE educational events. Execute printing, shipping, inventory, and supply needs.
Administrative support: process and follow up on invoices, reimbursements, and agreements; track payments; troubleshoot and resolve payment issues; assist with refunds, reclassifications, accruals, deferred expenses/revenue and other administrative functions as needed. Support Advisory Board meeting preparation; work collaboratively to organize meeting invites, materials/reports, logistics and communication.
Data entry: Update Net Forum (AHA’s AMS) with subscription data, renewal information and course information. Maintain course and membership databases, enrollments, rosters, and continuing education credits/certificates process including invoicing and linking projects. Generate and upload Credly reports for badges and certificates, emails attendees. Prepare and run other reports as needed.
Perform other duties as assigned.