Administrative Coordinator

Northern Ohio Recovery Association • Cleveland, OH

4d • Onsite

About The Position

Northern Ohio Recovery Association (NORA), a nonprofit organization dedicated to promoting
long-term recovery and wellness through peer-based support and evidence-based services, is
seeking a highly organized and proactive Administrative Coordinator. This role serves as a
central coordination point between executive leadership, intake services, and front desk
operations. The Administrative Coordinator ensures smooth communication, efficient intake
flow, and professional front office support while assisting C-suite leadership with scheduling,
coordination, and administrative priorities. This position is expected to model professionalism,
recovery principles, and prosocial behavior in all interactions.

Requirements

• Must be at least 21 years old.
• High school diploma or equivalent.
• Ability to maintain a safe driving record and comply with all driving and safety requirements.
• Strong interpersonal skills and client-focused professionalism.
• Ability to perform routine vehicle inspections and basic maintenance tasks.

Nice To Haves

• Previous experience as a driver, transportation aide, or similar role.
• Basic mechanical aptitude or familiarity with routine vehicle care.
• Strong documentation and recordkeeping skills.
• Ability to work independently while maintaining timely communication.
• Experience working within behavioral health or human services settings.

Responsibilities

• Provide direct administrative support to C-suite leadership, including calendar management, meeting coordination, and follow-up tracking
• Prepare meeting materials, agendas, and assist with internal communications
• Coordinate cross-department communication to ensure alignment on priorities and initiatives
• Track action items and support leadership in maintaining accountability across teams
• Support and coordinate intake processes, ensuring timely response to inquiries and referrals
• Serve as a liaison between intake staff, program teams, and leadership
• Track intake flow, pending admissions, and follow-ups to ensure no gaps in service access
• Assist in maintaining organized intake documentation and communication logs
• Serve as primary or backup front desk support as needed
• Greet clients, visitors, and partners in a professional and welcoming manner
• Answer and route incoming calls; manage voicemail and general inquiries
• Ensure a positive, respectful, and recovery-oriented environment at the front office
• Act as a central point of communication between departments, ensuring timely information flow
• Assist in coordinating schedules, meetings, and program-related activities
• Support internal communication efforts to improve efficiency and reduce gaps
• Maintain organization and readiness of front office and shared spaces
• Coordinate mail, deliveries, and basic office logistics
• Monitor and maintain office supplies as needed
• Maintain confidentiality of client and organizational information
• Ensure accurate and timely documentation of intake and administrative processes
• Support adherence to organizational policies and procedures
• Perform other duties as assigned to support organizational capacity and mission delivery.

Benefits

• Competitive salary commensurate with experience.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees