Administrative Coordinator, Operations

BetterHelp•San Jose, CA

4h•$75,000 - $80,000•Hybrid

About The Position

BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy in across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution. As the Administrative Coordinator, Operations at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way. The Administrative Coordinator, Operations will provide administrative and operational support to the Strategy & Operations function, ensuring smooth execution of contract routing, vendor management, and compliance processes. This role is ideal for a detail-oriented, highly organized individual who thrives in a fast-paced, cross-functional environment.

Requirements

1–3 years of administrative or operations experience (legal ops, vendor management, or procurement a plus).
Strong attention to detail and ability to manage multiple priorities.
Familiarity with tools like Jira, ContractSafe, DocuSign, Google Workspace, or Excel.
Excellent written and verbal communication skills.
Comfortable working with confidential information and cross-functional teams.
Team player who’s just as comfortable handling the small stuff as the big-picture projects.
Work well cross-functionally

Nice To Haves

Experience supporting Legal, Security, or Procurement teams.
Interest in learning vendor management and contract compliance workflows.
Familiarity with workflows or automation tools

Responsibilities

Route contracts for internal and external signatures via ContractSafe, DocuSign
Track contract status and follow up with Legal, Procurement, and stakeholders as needed.
Maintain a centralized repository of executed agreements.
Coordinate and Retrieve documentation from vendors for Security, Privacy, and Legal review (e.g., SOC2, ISO, Privacy Policies, DPAs).
Ensure vendors complete Security and Legal Review forms accurately before routing.
Assist with New Vendor Requests (NVR) in systems like Jira, Graphite, or Oracle.
Track progress of vendor onboarding through approval workflows and update status sheets.
Assist in various audits for contract management
Manage and digitize incoming mail, maintaining organized records and routing materials to Legal and Accounting as needed
Plans, organizes, and communicates the weekly office lunch schedule for onsite employees
Handles all Amazon orders related to the company’s new hire work-from-home equipment policy
Maintaining process and procedure for cross-functional communication and procurement between teams