Administrative Coordinator II

Texas A&M • College Station, TX

3d

About The Position

The Administrative Coordinator II would report to a Coordinator of Residence Life or Assistant Director, and would be responsible for the administrative support of the respective Area Office and 24 Hour Service Desk Operation in a given area. This position is responsible for managing area office & desk operations, including the direct supervision of 15-20 Student Coordinators, 4-6 Area Office Student Assistants, and provides coordination and administrative support to 2 Coordinators of Residence Life, as well as indirect administrative support to up to 5 Community Directors & up to 8 Graduate Hall Directors.

Requirements

• Bachelor's degree or equivalent combination of education and experience.
• Three years of experience in office administration.
• Knowledge of word processing, spreadsheet, database, and presentation applications.
• Ability to multitask and work cooperatively with others.
• Interpersonal and communication skills.
• Planning and organization skills.

Nice To Haves

• Working knowledge of housing management software, including StarRez, Frontier, and AggieWorks.
• Excellent written communication, analytical, interpersonal, and organizational skills.
• Proficiency in word processing, spreadsheet, database, and presentation applications.

Responsibilities

• Administrative Support Manages daily operations and logistics of the Area Office and 24-Hour Desk, including inventory, maintenance, ordering supplies, and troubleshooting with vendors. Prepares and updates presentations, communication materials, agendas, and compiles meeting data. Coordinates hiring, rosters, and communicates with faculty/staff involved in living-learning communities, and initiates meetings, events, and activities for professional staff. Supports summer operations, conference logistics, manages event resources, and may require occasional evening or weekend work; collaborates across departments for clean, safe, and efficient operations, submitting work orders as needed.
• Supervision Recruits, hires, trains, supervises, and evaluates Area Office Desk and 24-Hour Desk student staff, and supports recruitment and onboarding for Resident Advisors, Community Directors, and Graduate Hall Directors. Approves timesheets via Workday, updates and ensures staff review/sign position descriptions annually, and tracks completion of university-required trainings. Manages desk coverage, filling in at the 24-Hour Desk when shifts are uncovered, and coordinates closely with the HR Liaison to keep position descriptions current.
• Communication Responds to non-routine information requests and acts as a resource for office, University guests, students, and families. Develops, evaluates, and monitors office procedures to improve efficiency and ensure confidentiality of mail and correspondence. Serves as liaison with hall staff, departmental staff, and various agencies regarding space and facility needs, distributes information to residence halls, and collaborates to handle complaints and emergencies. Oversees staff who greet visitors, answer phones, screen calls, take messages, schedule appointments, and coordinate meetings.
• Safety and Security Serves as access manager, coordinating key and access card control, regularly checking door operations and securing spaces for emergencies and closings. Assists police and other agencies with investigations, provides reports and contact information, and submits work orders related to keys and access cards. Maintains accurate inventory per departmental key manual policies, performs duties in the building’s emergency evacuation plan, and coordinates information on operations and safety with relevant campus units.
• Data Entry Performs data entry, reporting, management, verification and oversight of software dashboards and databases (StarRez, Frontier, AggieWorks) for billing, scheduling building access, tracking damage estimates, and resource management. Manages key boxes for residence halls and submits lock changes for residents and office. Acts as primary contact for public space reservations.
• Budget & Financial Support Monitors and accounts for the Area Office and 24-Hour Desk budget workbooks, including completion of orders and purchase authorizations. Differentiates accounts and subaccounts for accurate budget forecasting. Inputs wages for Area Office and 24-Hour Desk student staff into the budget. Tracks wages for student staff.
• Development Serves on department, division, and university committees. Participates in workshops and trainings as needed.

Benefits

• Medical, prescription drug, dental, vision, life and AD&D, flexible spending accounts , and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums
• 12-15 days of annual paid holidays
• Up to eight hours of paid sick leave and at least eight hours of paid vacation each month
• Automatic enrollment in the Teacher Retirement System of Texas
• Health and Wellness: Free exercise programs and release time
• Professional Development: All employees have access to free LinkedIn Learning training, webinars, and limited financial support to attend conferences, workshops, and more
• Educational release time and tuition assistance for completing a degree while a Texas A&M employee
• Living Well, a program at Texas A&M that has been built by employees, for employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level