Administrative Coordinator 2-EC

State of Louisiana • Baton Rouge, LA

46d • Onsite

About The Position

This position is located in Baton Rouge, LA

This is a temporary Job Appointment that may last up to 4 years only

Office of Early Childhood Operations

Job Focus Area

At Louisiana's Child Care Assistance Program, our mission is To support all families in accessing high quality child care. The Child Care Assistance Program (CCAP) provides financial assistance to low-income families while they are working or attending school.

We're looking for an Administrative Coordinator 2 to serve as the first point of contact at the agency, to assist our Louisiana families to apply for Child Care Assistance in our new Customer Portal - FamilyCentral.

Candidates with the following experience are encouraged to apply:

Knowledge of the Child Care Assistance Program (CCAP), CAFE, CAPS, Microsoft Word, Outlook, and/or Excel are preferred but not required.

 AN IDEAL CANDIDATE SHOULD POSSES THE FOLLOWING COMPETENCIES:

Accepting Direction: The ability to accept and follow directions from those higher in the chain of command.
Managing Resources: The ability to ensure resources such as time, money, and people are utilized appropriately to result in maximum business value.
Using Data: The ability to use relevant and valid data to inform are commendation for action.
Adapting to Change: The ability to adjust plans, expectations, and behaviors in response to change.
Communicating Effectively: The ability to relay information correctly and appropriately to connect people and ideas.
Displaying Professionalism: The ability to recognize how your actions impact the perceptions of both you and your organization.
Following Policies and Procedures: The ability to comply with policies and procedures of the organization as well as State Civil Service rules, and all applicable federal and state laws.
Learning Actively: The ability to acquire necessary knowledge and skills to improve performance and achieve organizational goals.
Managing Systems: The ability to predict and manage the effects of actions on interrelated or interacting components of a team, department, or organization.
Managing Time: The ability to control your time to increase effectiveness, efficiency, or productivity.

One year of experience in administrative services.

EXPERIENCE SUBSTITUTION:

Every 15 semester hours earned from an accredited college or university will substitute for six months of the required experience.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Requirements

• One year of experience in administrative services.
• Every 15 semester hours earned from an accredited college or university will substitute for six months of the required experience.

Nice To Haves

• Knowledge of the Child Care Assistance Program (CCAP), CAFE, CAPS, Microsoft Word, Outlook, and/or Excel are preferred but not required.
• Accepting Direction: The ability to accept and follow directions from those higher in the chain of command.
• Managing Resources: The ability to ensure resources such as time, money, and people are utilized appropriately to result in maximum business value.
• Using Data: The ability to use relevant and valid data to inform are commendation for action.
• Adapting to Change: The ability to adjust plans, expectations, and behaviors in response to change.
• Communicating Effectively: The ability to relay information correctly and appropriately to connect people and ideas.
• Displaying Professionalism: The ability to recognize how your actions impact the perceptions of both you and your organization.
• Following Policies and Procedures: The ability to comply with policies and procedures of the organization as well as State Civil Service rules, and all applicable federal and state laws.
• Learning Actively: The ability to acquire necessary knowledge and skills to improve performance and achieve organizational goals.
• Managing Systems: The ability to predict and manage the effects of actions on interrelated or interacting components of a team, department, or organization.
• Managing Time: The ability to control your time to increase effectiveness, efficiency, or productivity.

Responsibilities

• Accurately entering applicant information into a database or case management system. This includes managing both digital and physical files, ensuring all documents are organized and easily accessible.
• Handling a large volume of communication, including phone calls and emails, from applicants, about the status of applications
• Application Review: review each application and all supporting documents (like pay stubs, school schedules, and tax returns) to ensure they are complete. If something is missing, you'll need to notify the applicant.
• Ensuring the authenticity and accuracy of all provided documents.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees