Administrative Coodinator

Heartland Women's Health•Mount Vernon, IL

2d•$15 - $16•Onsite

About The Position

Heartland Women's Healthcare, an Advantia Health partner is looking to add a member to our growing healthcare team in Mt. Vernon, Illinois. We are seeking a friendly and organized Administrative Coordinator! This role would also float to the Centralia office. In this role, you will work at the front desk of our medical office and assist our patients and other visitors. Your primary job duties will include greeting and checking in patients, verifying insurance, answering questions, collecting patient co-pays, processing paperwork, and scheduling appointments. You will also help keep our records and work areas clean and organized, as well as ensure our office provides a welcoming environment for our patients.

Requirements

High school diploma or equivalent.
1+ years of experience working as an administrative assistant or in a relevant role.
Familiar with medical terminology, body systems, anatomy, physiology and concepts of disease.
Excellent organizational and time management skills.
Punctuality and excellent attendance is required.

Nice To Haves

Completion of a certificate program in the medical field preferred.

Responsibilities

Greet patients and other visitors when they arrive in a prompt, courteous and helpful.
Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
Ensures availability of treatment information by filing and retrieving patient records.
Maintains patient accounts by obtaining, recording, and updating personal and financial information.
Has patient complete the “Patient Information Packet” which includes but is not limited to the following forms: “agree to pay”, “HIPAA form”, “Demographic form”, “Consent for the Use or Disclosure of Protected Health Information” form.
Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
Helps patients in distress by responding to emergencies.
Protects patients' rights by maintaining confidentiality of personal and financial information.
Maintains operations by following policies and procedures, reporting needed changes.
Contributes to team effort by accomplishing related results as needed.