Administrative Contract Billing Specialist

DEX Imaging•Pompano Beach, FL

About The Position

Are you detail-driven, organized, and great at keeping things running smoothly behind the scenes? As an Administrative Contract Billing Specialist, you’ll play a key role in managing customer contracts from setup to renewal. You’ll be the go-to person for accuracy, timeliness, and answering contract-related questions, helping ensure our customers and internal teams always have what they need.

Requirements

Strong attention to detail and high data-entry accuracy
Excellent time-management and organizational skills
Ability to balance multiple tasks and meet deadlines
Clear, professional communication skills, written and verbal
Comfortable working independently and collaborating with a team
Basic math skills
Working knowledge of Microsoft Office (Outlook, Word, Excel)
High school diploma or equivalent required
At least 1 year of experience in data entry, order entry, or a related office role

Nice To Haves

Experience with E-Automate is a plus
Customer service experience is a plus

Responsibilities

Set up customer contracts quickly and accurately after orders are invoiced
Manage contract renewals to ensure everything stays current and error-free
Keep recurring contract records accurate and well maintained
Review renewal reports regularly to prevent delinquent or incorrect meter processing
Make sure accounts are never suspended or expired for more than 15 days
Respond promptly to contract-related emails and voicemails
Process contract updates, including credits and debits
Coordinate machine relocations and handle incoming ITT requests
Provide clear information on cancellations, termination fees, and contract terms
Spot issues early and escalate when needed
Follow all safety policies and procedures
Jump in on additional projects and tasks to support the team