Administrative Clerk

SEDAA•Oakland, CA

5d•Hybrid

About The Position

Provide operational support for Leadership and Employee Development (LED) courses and programs Coordinate and lead complex processes, including, but not limited to, scheduling classes, booking locations, communicating with training participants, managing course materials, tracking inventory, and other tasks as required, accurately and in a timely manner Work with LED leaders and Program Managers to plan, forecast, schedule and implement enterprise-wide training initiatives Collaborate with Program Managers, Instructional Designers, Instructors, Operations staff and other coworkers and business partners to ensure success preparation and delivery of courses Build partnerships and work collaboratively with others to meet shared objectives and deliver customer-centric solutions Maintain integrity of training data within SAP Learning Management System (LMS) by managing courses and enforcing quality control in support of governance processes and procedures Actively promote and lead efforts toward more efficient, standardized and automated processes through continuous improvement efforts, ensuring seamless operational support and a consistent business approach Systems maintenance support for school Close out Help Desk tickets related to courses Create and maintain training manuals, job aids and other documentation for cross-training and knowledge transfer purposes Manage multiple Outlook mailboxes Implement technology projects related to LED Participate in ad hoc project requests as needed

Requirements

High School or General Education Development (GED) diploma
3 years experience in the areas of logistics, training coordination or administrative support roles
2 years of combined experience working within a training organization and/or SAP or other Learning Management System (LMS) or equivalent
Ability to quickly learn new systems, processes and procedures
Proficiency in Microsoft Office with emphasis on Outlook, Excel and Word
Ability to manage multiple assignments, sometimes complex and/or involving competing priorities, to produce work that is accurate, thorough and on time
Ability to lift a minimum of 20lbs

Nice To Haves

Bachelor’s in Learning, Business Administration, Computer Science or job-related discipline or equivalent experience.

Responsibilities

Provide operational support for Leadership and Employee Development (LED) courses and programs
Coordinate and lead complex processes, including, but not limited to, scheduling classes, booking locations, communicating with training participants, managing course materials, tracking inventory, and other tasks as required, accurately and in a timely manner
Work with LED leaders and Program Managers to plan, forecast, schedule and implement enterprise-wide training initiatives
Collaborate with Program Managers, Instructional Designers, Instructors, Operations staff and other coworkers and business partners to ensure success preparation and delivery of courses
Build partnerships and work collaboratively with others to meet shared objectives and deliver customer-centric solutions
Maintain integrity of training data within SAP Learning Management System (LMS) by managing courses and enforcing quality control in support of governance processes and procedures
Actively promote and lead efforts toward more efficient, standardized and automated processes through continuous improvement efforts, ensuring seamless operational support and a consistent business approach
Systems maintenance support for school
Close out Help Desk tickets related to courses
Create and maintain training manuals, job aids and other documentation for cross-training and knowledge transfer purposes
Manage multiple Outlook mailboxes
Implement technology projects related to LED
Participate in ad hoc project requests as needed