Tenant Defense Project - Administrative Clerk

Inner City Law Center•Los Angeles, CA

4d•$24 - $36•Onsite

About The Position

Administrative Clerk Tenant Defense Project (Full-Time, Non-Exempt Position) Inner City Law Center (ICLC) is a nonprofit law firm located in the Skid Row neighborhood of Los Angeles. We are looking for extraordinary people to help us end homelessness in Los Angeles. Founded on the fundamental principle that every person should always be treated with dignity and respect, ICLC fights for justice for low-income tenants, working-poor families, people who are disabled or experiencing homelessness, people living with HIV/AIDS, and homeless veterans. Position Description: The Administrative Clerk will be the first point of contact for clients, potential clients, and other tenants seeking or receiving assistance from the Tenant Defense Project team. They will review and electronically file documents, handle in-person litigation-related tasks, screen and assist tenants, prepare cases for legal representation, and address issues as they arise in fast-paced, eviction-related work. Additionally, this entry-level role will work closely with team members to evaluate current systems and processes to increase efficiency and impact.

Requirements

Commitment to ICLC’s mission and values.
Mission driven and dedicated to eradicating homelessness and dismantling the systems that contribute to it.
Committed to equity, diversity, and racial justice.
Commitment to client-centered advocacy, and ability to build trust and rapport with a wide range of clients and team members in a kind, appropriate, and effective manner.
Strong typing skills and computer proficiency in Microsoft Office Suite.
Ability to learn and utilize databases, software and case management systems.
Strong interpersonal skills and able to cultivate relationships with partner organizations.
Excellent problem solving, time management, and decision-making ability.
Effective communication skills, remaining responsive to team members in a fast-paced environment.
Innovative and solution oriented.
Organized, detail oriented, and able to assume responsibility quickly and independently in a rapidly growing organization.
Must have access to reliable transportation and be able to work from our downtown Los Angeles office daily.

Nice To Haves

Written and oral Spanish language fluency, preferred.

Responsibilities

Being present in-office 4-5 days per week to handle administrative tasks and litigation support as needed.
Electronically filing and serving initial eviction documents for assigned filings.
Handling all necessary follow-up on these e-filings, including reviewing and correcting documents, tracking filings through final acceptance/resolution, and communicating with tenants regarding documents, corrections, next steps, etc.
Handling initial communications with referring partners and potential clients, including: making and answering emails and phone calls, and handling mail and email inquiries.
Screening potential clients based on intake criteria, gathering and assessing documents, and preparing cases for attorney assistance and representation (as needed).
Tracking requests to ensure time-sensitive referrals receive prompt attention and do not miss deadlines.
Supporting the implementation and success of client-centered systems and processes for efficient and prompt client assistance.
Helping create, gather, and share resources and information for tenants facing eviction.
Entering data accurately in ICLC’s case management and/or other systems.
Working closely with attorneys and paralegals to manage case referral and follow-up, if applicable.
Working collaboratively with various Program and Operations team members.
Staffing workshops and assisting with outreach as needed.
Providing administrative support including assistance with communication to clients and vendors, calendaring, copying, filing, mailing, etc.
Performing other duties as assigned.