ADMINISTRATIVE CLERK - HEALTH

La Crosse County • La Crosse, WI

1d

About The Position

Employees in this position provide advanced clerical functions in an office setting involving typing/data entry, record keeping/bookkeeping, telephone, reception, and customer service work. Employees are selected and supervised by the department head or Office Supervisor, and work under moderate supervision. Employee is expected to report to work as called in 24/7 in a public health crisis or emergency and performs public health emergency response duties as assigned and consistent with training provided. In this public service position, employee is required to be courteous, cooperative and respectful at all times, with the public and clients. Also establishes and maintains a courteous, cooperative and respectful working relationship with other employees, supervisors and public officials. Employee is expected to report to work when scheduled, with minimum use of sick leave, to build up sick leave balance for income protection for unexpected illness.

Requirements

• Considerable knowledge of up-to-date office methods and procedures.
• Knowledge of business English and spelling.
• Ability to operate general office equipment such as a computer, copying machines, calculators, etc.
• Ability to make simple computations either manually or by machine.
• Aptitude for clerical operations.
• Ability to understand and carry out oral and written instructions of specific nature.
• Ability to read, write, add and subtract.
• Ability to deal with the public and to establish good working relationships with County officials and other employees.
• Ability to work with confidential records and keep confidentiality.
• Ability to use independent judgment in carrying out assigned tasks.
• Ability to perform data entry functions.
• Ability to handle money and make accurate change.
• Ability to keep a variety of records.
• Ability to maintain a high degree of accuracy.
• Ability to multi-task in a fast-paced environment.
• Graduation from an accredited high school or GED, with training in business courses such as typing, computers, financial record keeping and office practices.
• Minimum of one year of general office experience.
• Must be bondable for positions requiring handling of money.
• May be required to obtain CPR training.
• Must have valid driver's license and good driving record.

Nice To Haves

• Strong preference for individuals with clerical experience in public health, healthcare or other government setting.
• Proven strong skills using Microsoft Word, Excel and Outlook; performing data entry; attention to detail.
• Access or other data base skills a plus.
• Proven skill in working with frequent interruptions regarding a wide variety of services or program areas.

Responsibilities

• Performs receptionist duties: answers telephone; takes messages; makes appointments, handles routine inquiries and refers clients/callers to appropriate personnel, accepts payment for radon kits, water tests, clinic appointments, etc. Performs direct customer service.
• Uses specialized and complex internal and State programs. Verifies insurance and immunization records and determines eligibility. Inputs and retrieves data. Processes information for laboratory samples and reporting.
• Interprets, inputs and maintains animal bite data using State and local programs.
• Receives and distributes incoming mail. Maintains medical and other files.
• Uses computers, calculator, telephones, copiers, fax, scanners and printers.
• Receives money, makes change, prepares receipts, records money received and balances for same.
• Types documents such as correspondence, forms, reports, etc. using a computer. Compiles reports.
• Provides clerical support for off site clinics.
• Follows specific protocol, such as chain of custody.
• Handles specialized clerical assignments as the department's needs require. Participates on department committees, such as quality improvement team. Provides input into the development of department software programs.
• Maintains confidentiality of work-related matters.
• Assists other department staff as necessary or required.
• Hours may be adjusted to accommodate seasonal off site clinics.
• Performs public health emergency response duties as assigned and consistent with training provided.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED