Administrative Asst III

TX-HHSC-DSHS-DFPS•Austin, TX

10d•Hybrid

About The Position

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage. Performs advanced administrative support and technical program assistance at the direction of the unit managers. Responsible for the management and assignment of applications. Performs database management and entry. Performs telephone coverage via the provider licensure and certification call center. Provides basic and intermediate level instructions and information to callers. Prepares routine correspondence. Processes incoming mail and faxes and distributes or emails to appropriate staff. Coordinates meetings and scheduling on behalf of the unit manager. The LTCR area prohibits outside employment with any entity that HHSC regulates and or contracts with.

Requirements

Current Regulatory Experience.
Knowledge of assisted living, intermediate care and prescribed pediatric extended care center licensure rules and regulations preferred.
Knowledge of local, state, and federal laws and practices related to the regulatory program area.
Experience with TULIP, ASPEN, and other internal databases is preferred; experience with Microsoft office products; skill in communicating effectively, verbally, and in writing, with all levels of staff, as well as the ability to establish and maintain effective working relationships.
Ability to analyze and operationalize information into policies and procedures as needed and ability to develop, evaluate, and conduct research.
Experience gathering statistics, analyzing information and indentifying trends.
Graduation from a two-year college or equivalent is generally preferred.
Experience and education may be substituted for one another on a year-for-year basis.
Experience developing/interpreting policies, rules, or standards required.
Experience in providing detailed written information to individuals or entities and experience in working in or with teams
Experience in providing training and technical assistance to individuals.
Experience in customer service via call center.

Responsibilities

Provides administrative support to the unit manager.
Processing mail and faxes.
Preparing correspondence.
Coordinating and scheduling meetings.
Responsible for the management and assignment of applications.
Assigning applications to specialists, reviewing applications with payment pending for accuracy, and ensuring workflow of applications.
Ensures critical information into various systems to facility licensure.
Maintains and updates application and license data in the Texas Unified Licensure Information Portal (TULIP).
Interprets and communicates licensing requirements to internal and external stakeholders, orally and in writing.
Provides highly complex technical assistance and consultation regarding program requirements and resolves customer concerns.
Provides rule and policy interpretation to applicants, their representatives, and the general public.
Provides oral and written customer service, answers program rule and policy questions, and provides information relative to the licensure and processing.
Performs other duties as assigned in order to ensure services are provided.
Willingly completes other duties as assigned within time frames and minimum standards established by supervisor at the time of the assignments.
Obtains supervisor clarification and assistance as needed to complete task.