Administrative Associate

The University of Texas at Austin•Austin, TX

22h•$41,000•Onsite

About The Position

This position is temporary with an end date of October 31, 2026, and is renewable based on the availability of funding, work performance, and progress toward goals. Funding is expected to continue. At Dell Medical School Bipolar Disorder Center, we pride ourselves on delivering exceptional research, service, and support to individuals struggling with bipolar disorder. Our mission is to foster a positive and nurturing environment for both our clients and our team. We’re looking for a dedicated Bipolar Disorder Support Specialist who embodies our values of kindness and care, and who is adept with computer technology. Purpose Assist Bipolar Disorder Clinic research by conducting appointments to gather required documents and paperwork, creating and updating patient charts, scheduling telehealth appointments for patients in an electronic health record system, and performing other related duties.

Requirements

Bachelor's degree and one year of clerical experience at the Administrative Assistant level in a medical or mental health setting or high school graduation or GED, and five years of clerical experience in a medical or mental health setting, including one year of experience at the Administrative Assistant level.
One year of full-time equivalent applicable experience may be substituted for each thirty semester hours of college credit earned, or vice versa; however, a minimum of one year of applicable experience is required.
Capable of documenting patient communication and clinical chart notes accurately and appropriately.
Demonstrate the ability to communicate and collaborate effectively with various other health care professionals (i.e., physicians, psychologists, social workers, care coordinators).
Exceptional customer service skills and phone etiquette.
Ability to anticipate needs and follow through with internal and external customers.
Ability to follow directions.
Ability to communicate effectively in a clear, understandable, and professional manner with patients and healthcare professionals, including the ability to explain registration policies and procedures.
Sound judgment in decision-making.
Ability to maintain regular, reliable, and punctual attendance.
Relevant education and experience may be substituted as appropriate.

Nice To Haves

Experience with data entry into electronic health record systems.
Experience as a medical assistant.
Two or more years of clerical experience at the Administrative Assistant level in a medical or mental health setting
Proficient with at least one (1) virtual meeting system (eg, Zoom).
Proficient with at least one (1) data collection system (eg RedCap)
Proficient in at least one electronic medical records system (eg Epic)
Can administer medications and treatments under supervision.
Can perform EKGs.
Knowledge of products, services, and best practices related to mental health service delivery via telehealth.
Knowledge of HIPAA and FERPA regulations related to student services and mental health.
Basic Life Support (BLS) certification.
Phlebotomy certification.
Bilingual in English and Spanish is strongly preferred.

Responsibilities

Support research endeavors as a valued part of our team.
Serve as the main point of contact for individuals with bipolar disorder.
Follow up with bipolar individuals to ensure their issues are resolved to their satisfaction.
Provide exceptional support to clients via phone, email, and chat.
Assist with data entry and database management.
Assists with updating electronic health records (EHR).
Maintain accurate records of client interactions and transactions.
Offer guidance and support in navigating our research studies and clinical services.
Follow up with clients to ensure their issues are resolved to their satisfaction.
Collaborate with other team members to address complex issues and improve research and service quality.
Contribute to creating and updating support documentation and FAQs.
Stay informed about research and services and updates to offer the most relevant support.
Maintain positive relationships with other departments.
Develops and maintains working relationships with behavioral health providers in the community.
Prepares patients for examinations and treatments.
Records patient medical histories and vital signs.
Participate in departmental meetings, continuing education opportunities, and academic and research opportunities to optimize patient best practice and interdepartmental collaboration.
Other duties as assigned.