Administrative Associate - Office of the Registrar

University of Texas at Austin

5d•Onsite

About The Position

Provides a wide variety of administrative support and customer support services to students, faculty, staff, parents, alumni, and the general public for operations pertaining to the Office of the Registrar functions. The current office needs are in Official Publication.

Requirements

Bachelor's degree and one year of administrative experience.
Demonstrate competency in the use of the Microsoft Office suite and Adobe Acrobat.
Demonstrate adaptability, experience working in a team setting, attention to detail, ability to engage, be motivated in the work environment, both strong written and oral communication, and strong interpersonal communication skills.
Ability to display tact and professionalism, work cooperatively in the office environment, and provide excellent customer service.
Require minimal supervision and use time efficiently.
Respond to requests for service and assistance.
Exhibit sound and accurate judgment.
Demonstrate persistence and overcome obstacles.
Ability to take initiative in working both independently and in cooperation with others.
Relevant education and experience may be substituted as appropriate.

Nice To Haves

Bachelor's degree and more than three years of clerical or office experience.
General and demonstrated knowledge of operations in a Registrar's Office.
Extensive experience in a position that demonstrated advanced competency in direct customer service, problem solving, or related job knowledge.
Demonstrated organizational ability, adaptability negotiation skills, and work under pressure.
Experience in identifying and resolving problems in a timely manner.
Strive to continuously build knowledge and skills.
Experience working in a university environment and assisting individuals from many cultures.

Responsibilities

Communicate information/data to students, parents, staff, faculty, and reporting entities, including consulting with campus and external stakeholders.
Research and retrieve data to respond to community requests.
Conduct various activities in the Registrar's office, including yet not limited to course inventory, catalog production, credentials, and curriculum.
Coordinate the exchange of information with the campus community consistent with federal and State law and educational policy.
Participate in and support team and campus-related projects.
Actively participate in meetings, training, and presentations.
Troubleshoot customer inquiries, issues, and complaints (includes follow-up contact as needed).
Provide training and data retrieval upon request from campus and external stakeholders.
Verify accuracy of records.
Enter and update electronic information, including updating and maintaining systems.
Store and access paper and electronic documents.