Administrative Associate II

State of North Carolina

9d

About The Position

The NC Department of Administration is the business manager for North Carolina state government. The department oversees Government Operations such as building construction, purchasing and contracting for goods and services, maintaining facilities, managing state vehicles, acquiring and disposing of real property, and operating auxiliary services such as courier mail delivery and the sale of state and federal surplus property. Additionally, the department manages many of the state's advocacy programs that provide assistance and services to diverse segments of the state's population that have been traditionally underserved.

The primary purpose of this position is to assist in the day to day operations of the Vehicle Assignment section to provide customer support for State drivers.

Requirements

• Strong documented customer service experience background such as retail, food service, backing, small business.
• Detail oriented and organization skills.
• Previous work experience in office record keeping procedures; ability to balance and reconcile figures.
• Previous administrative work experience that includes answering phones, typing, and proofreading documents, compiling information, and using databases.
• Previous work experience in tracking, assigning, and scheduling equipment.
• Previous work experience providing telephone support and responding to questions and/or concerns.
• Previous work experience involving the maintenance of office files and records.
• Proficiency with Microsoft Office; including Word, Excel, and PowerPoint.
• High school or General Educational Development (GED) diploma and one year of administrative experience; or an equivalent combination of education and experience.

Nice To Haves

• Excellent customer service skills.
• Strong attention to detail and ability to maintain accurate records.
• Ability to operate a personal computer and utilize various software programs.
• Proficiency in Microsoft Office software to include Word, Excel, Outlook and PowerPoint.

Responsibilities

• Customer Service, scheduling appointments, entering information in databases accurately, and filing documentation accurately.
• Answering the telephone and responding to questions and/or concerns related to vehicle assignments for drivers by explaining regulations concerning MFM vehicles.
• Filing and maintaining filing system on all assignments and/or replacement vehicles.
• Batching forms and mailing to appropriate agencies or individuals.
• Scheduling and balancing workflow, determining which vehicles are to be processed and readied for use, and determining if there is minimal fleet ready based on usage.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED