Administrative Assistant

International Wholesale Tile•Palm City, FL

8h•$17 - $18

About The Position

The Administrative Assistant in the Price List Department plays a pivotal role in ensuring seamless communication, accurate pricing documentation, and efficient data management. This role requires strong interpersonal skills, a keen eye for detail, critical thinking capabilities, and the ability to manage multiple tasks under pressure.

Requirements

Active Listening & Communication: Communicates clearly and professionally with internal teams and customers, both verbally and in writing.
Interpersonal Skills & Customer Service: Provides courteous, solution-oriented service to both internal teams and external customers. Maintains a customer-first mindset when addressing and resolving inquiries.
Attention to Detail & Accuracy: Precision is critical, especially when creating and maintaining price lists. Errors in pricing can have significant consequences, so meticulous review and validation are required.
Multitasking & Organizational Abilities: Efficiently manages a high volume of tasks and communications using strong organizational and prioritization skills.
Critical Thinking & Analytical Skills: Applies logic, reasoning, and problem-solving techniques to identify root causes of issues and deliver practical, sustainable solutions. Engages in investigative work when discrepancies arise, particularly in pricing or product data.
Mathematical Proficiency: Demonstrates strong quantitative skills to support pricing analysis, special pricing requests, and accuracy in data entries.
Technical Proficiency: Proficient in Microsoft Excel, Word, and Outlook. Able to adapt to various digital platforms and tools, including internal systems and web-based B2B portals.
Self-Motivated & Collaborative: Works independently with minimal supervision while actively contributing to team goals and a cooperative work environment.
Strong sense of urgency, accountability, and initiative.
Self-motivated team player who thrives in collaborative, cross-functional environments.
Exceptional written and verbal communication skills.
Highly organized with mastery in managing time-sensitive, concurrent tasks.
Disciplined and detail-oriented, with the tenacity to follow through on complex projects.
Quick learner with a growth mindset and openness to feedback.
Calm, focused, and effective under pressure in fast-paced, communication-intensive settings.
Proficient in problem-solving and critical thinking.
Advanced proficiency in Microsoft Excel and Outlook.
Working knowledge of Microsoft Word and web-based systems.
Ability to quickly learn and use proprietary systems effectively.

Responsibilities

Responds to inquiries from sales reps and customers.
Handles a wide range of requests including price lists, product information, and issue resolution.
Delivers timely, professional responses and follows up to ensure resolution.
Creates and updates multiple price lists (currently four), consisting of over 10,000 SKUs.
Uses Excel to add, delete, and modify items.
Ensures accuracy and alignment with internal pricing policies.
Sets up and manages web-based access accounts for external partners.
Uploads and maintains B2B pricing data and digital materials.
Creates custom pricing packages upon request by sales representatives.
Inputs new materials into the system with correct attributes and identifiers.
Flags discontinued materials, monitors stock quantities, and adjusts listings as needed.
Composes and distributes monthly e-blasts for product launches and updates.
Manages high volumes of messages while ensuring timely acknowledgments and follow-ups.
Balances ongoing tasks with large-scale projects such as pricing revisions for tariff changes.
Uses analytical thinking to assess urgency and impact, allowing for smart prioritization.
Performs other duties and responsibilities as required or requested.
Analyzes discrepancies in pricing data or product entries.
Collaborates with cross-functional teams to trace issues and implement solutions.
Act as a resource for sales reps when customer-related pricing issues arise.