Administrative Assistant - Ohana
About The Position
Under the leadership of the Assistant Nurse Director, the Administrative Assistant is responsible for phones, accurate patient scheduling, patient reminder phone calls, screening for insurance authorizations, entering clinic charges, and supplying pre-registration information to Patient Access, and some medical record duties. The Administrative Assistant provides a high level of customer services to patients as well as clinical staff. The Administrative Assistant is cross-trained for all workstations, rotates duties and shifts as needed, and performs other duties as assigned. This position requires organizational and efficiency skills, and the ability to function effectively in an environment where it is necessary to perform several tasks simultaneously and where interruptions are frequent. Other important dimensions of this position include commitment to continuous learning, innovation, quality of care, professionalism, and working collaboratively with a multidisciplinary team. Must have strong interpersonal skills, flexibility, curiosity and comfort prioritizing safety and quality of care.
Requirements
- Excellent customer service skills
- Strong computer skills
- Strong phone skills
- Ability to prioritize and follow through
- Working knowledge of office equipment
- High school diploma, GED, or equivalent education or experience in related field required
- Live Scan fingerprint clearance required by the Department of Healthcare Services is a job requirement
- Organizational and efficiency skills
- Ability to function effectively in an environment where it is necessary to perform several tasks simultaneously and where interruptions are frequent
- Commitment to continuous learning, innovation, quality of care, professionalism, and working collaboratively with a multidisciplinary team
- Strong interpersonal skills
- Flexibility
- Curiosity
- Comfort prioritizing safety and quality of care
Nice To Haves
- Working knowledge of medical terminology is preferred
- Previous experience with mental health /substance abuse is preferred
- Previous experience in an administrative support role in a medical or healthcare environment preferred
- Some college-level secretarial, computer or business courses preferred
Responsibilities
- Responsible for phones
- Accurate patient scheduling
- Patient reminder phone calls
- Screening for insurance authorizations
- Entering clinic charges
- Supplying pre-registration information to Patient Access
- Performing some medical record duties
- Providing a high level of customer services to patients as well as clinical staff
- Cross-trained for all workstations
- Rotating duties and shifts as needed
- Performing other duties as assigned
Benefits
- Hourly Evening Shift Differential: $2.17
- Hourly Night Shift Differential: $3.25
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
