Administrative Assistant (Workers Comp/ PIP)

North American Medical Associates•Hainesport, NJ

3d•$20

About The Position

The administrative assistant, working closely with the Worker Compensation-Personal Injury team, to promote the mission, vision, and values of the organization. The role of the WC/PIP Administrative Assistant is to understand the daily needs of the department, interpreting priorities and maintaining an efficient work environment. The WC/PIP Administrative Assistant will work directly with practice staff to understand the flow of the office and to ensure all needs are met for each patients’ individual needs. The WC/PIP Administrative Assistant will uphold HIPPA, maintain patient records, explain common medical procedures and assist in the overall success of the department. North Aamerican Medical Associates is a fast growing and mlti-specialty medical practice with a team of doctors and professionals devoted to the art of: diagnosing, managing, and treating disorders. We also aim to go beyond treatment, to improve your quality of life and productivity.

Requirements

Commitment and demonstration of excellent internal and external customer service.
Attention to detail, ability to lead and follow processes and procedures from beginning to end.
Ability to demonstrate interpersonal and relationship-building.
Ability to motivate and work collaboratively with staff.
Strong analytical and organizational skills; ability to balance priorities, make effective decisions, and contribute as a team player within the organization.
Ability to utilize data to inform the decision-making process.
Demonstrate knowledge of and maintain the standards and requirements of the Health Insurance Portability and Accountability Act (HIPAA).
Ensure the protection and security of personal, confidential and identifiable information in a professional and responsible manner and carry out all measures to prevent from unauthorized disclosures.
Excellent written and verbal communication skills. Able to communicate information in an organized and clear manner.
Able to maintain and demonstrate strict confidentiality of all information.
Commitment to reflect quality assurance and risk management in daily tasks.
Has computer skills and ability to learn/operate software programs.
Maintains professional appearance and demonstrates professional attitude at all times.
Ability to work flexible schedules and maintain punctual attendance.
Able to work under pressure, remain calm, prioritize, and meet deadlines.
Ability to relate to diverse communities.
Ability to work as part of an interdependent team.
Ability to remain open and non-judgmental towards colleagues and customers.
High School diploma or equivalent, required.
Minimum of 1+ years of experience working in work comp/personal injury field
Highly proficient in Microsoft Office and knowledge working with Electronic Medical Records.
Ability to clearly communicate issues to all levels of management.

Nice To Haves

Bachelor’s degree, preferred.

Responsibilities

Assist patients, claim adjusters, and attorneys with all their needs as it relates to workers comp or personal injury related claims.
Assist patients who have been injured at work or in a motor vehicle accident with appointments for the doctors.
Assist attorneys in getting the correct paperwork and information they may need.
Work with attorneys and the doctors to set up IMEs and Narrative Reports.
Verify that the pertinent information regarding the patient's accident is notated in the doctor's office note and make sure the claim adjuster is up to date with their claimant's care.
Verify claims are open and active and their medicals bills will be covered.
Assist all callers as needed and transfer accordingly in a friendly informative manner while advising caller if a direct number could be dialed next time they call.
Maintain open communication lines with all staff.
Attend meetings, collect data, and use to develop weekly/monthly/yearly reports, compose meeting minutes, and deliver presentations/reports to internal and external stakeholders, as required.
Perform other duties as assigned in support of mission and as required to ensure delivery of consistent high-quality services.