Administrative Assistant

Howard Hanna Real Estate Services•Lake Township, OH

25d

About The Position

Under the supervision of the Sales Office Manager, the Administrative Assistant plays a key role in supporting the daily operations, agent productivity, and overall culture of the office. This position provides administrative, marketing, and operational support while also helping to drive engagement, organization, and a high-energy office environment.

Requirements

Strong organizational skills with high attention to detail and accuracy
Ability to manage multiple tasks, prioritize effectively, and meet deadlines
Professional communication skills (both written and verbal)
Comfortable and confident speaking on the phone and interacting with clients
Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Familiarity with social media platforms and content creation tools such as Canva
Basic understanding (or willingness to learn) real estate transactions and processes
Experience or willingness to learn AI tools to enhance productivity and marketing efforts
Tech-savvy with the ability to quickly learn and adapt to new systems
Positive attitude with a team-oriented mindset and strong customer service skills
Ability to work independently, use sound judgment, and solve problems effectively
High school diploma required; additional business or administrative education preferred
Prior experience in an administrative or office support role preferred

Nice To Haves

Experience in real estate or a related industry is a plus, but not required

Responsibilities

Process and maintain accurate records of all real estate transactions in compliance with state regulations and company policies
Accurately report transaction information to the Office Manager and Accounting Department
Input and manage transactional data within company systems
Process checks and documentation related to real estate transactions
Assist with onboarding new agents, including processing dues, board fees, and applications
Perform general administrative duties including typing, filing, and document management
Maintain strict confidentiality with all sensitive information
Answer phones, manage incoming communication, and provide a welcoming experience for clients and visitors
Maintain office organization, cleanliness, and overall presentation
Order office supplies and coordinate equipment maintenance as needed
Manage sign inventory, including ordering installation and removal
Create, schedule, and manage engaging social media content for the office and agents
Collaborate with agents and leadership to promote listings, events, and achievements
Utilize creativity and current trends to enhance brand presence and visibility
Leverage AI tools to streamline marketing efforts, generate content, and improve efficiency
Assist in planning and executing office events, trainings, and meetings
Contribute to a positive, collaborative, and energetic office environment
Bring creative ideas to enhance agent engagement and participation
Support recognition initiatives, celebrations, and internal communications
Maintain a working knowledge of real estate systems and technology tools used by agents
Stay current on new tools, platforms, and AI applications to improve efficiency
Assist agents with basic technology troubleshooting and system navigation
Help introduce and support adoption of tools that improve agent productivity