Administrative Assistant

The Walt Disney Company•Vista, FL

About The Position

Do you thrive as the “heart of the team, the trusted go-to for everyone from new hires to senior leadership. Are you comfortable balancing long-term initiatives with the needs of the moment? Are you known as a true people person? If so, a Professional Support role with Experience Optimization may be an excellent fit for you. This position provides support to the Experience Optimization Team at Walt Disney World Resort and Disneyland Resort, which includes Content Strategy and Integration, FOS Training, Operations Training and Workforce Management. In this role, you will provide high-level administrative support that helps enable the success of the Experience Optimization team. You will contribute to the smooth operation of the business by supporting team workflows, fostering coordination, and anticipating organizational needs. The ideal candidate is highly organized, adaptable, and comfortable balancing multiple priorities in a dynamic environment. This is a full-time role and this role reports to the Business Planning and Integration Manager.

Requirements

2+ years administrative support or equivalent experience
Working knowledge of Walt Disney World policies, procedures, and offerings
Strong proficiency in Microsoft Office and Windows-based environments
Tech-savvy with the ability to quickly learn new systems (e.g., SAP, SharePoint, Smartsheet, Concur, Coupa)
Highly professional and discreet with a strong commitment to confidentiality
Clear, diplomatic, and professional communication skills (email/phone)
Proactive, resourceful, flexible and dependable; able to anticipate needs
Strong organizational skills with attention to detail and the ability to manage multiple priorities and deadlines
Positive, can-do attitude and willingness to learn
High school degree or equivalent experience

Nice To Haves

Prior experience supporting at the Sr. Manager level
Presentation design skills, with the ability to create clear, visually engaging slides

Responsibilities

Drive an organized and professional environment while providing service focused delivery.
Work with multiple departments, internal & external clients and Executive staff including providing back-up support for the Executive Assistants as needed
Primary contact for supply and equipment orders, which includes process and tracking payments to vendors
Track team time off using Labor Utilization Reports in SAP
Prepare, submit, and reconcile expense and travel reports in accordance with company policies
Manage onboarding and offboarding of Cast Members (including property/building access)
Prep conference rooms and AV / virtual call setup
Partner and assist integration team with cast recognition
Proactively resolve problems and pitch in to help
Coordinate and support the planning of on-site and off-site events and meetings, supporting special projects and events as needed
Research and report out on specific topics as required
Handle highly confidential correspondence and information with utmost discretion
Work closely with the Executive and Sr. Managers on activities, projects, meetings, event planning and office logistic
Provide general office management and technology support