Administrative Assistant

Continental Services•Troy, MI

4d•$26 - $28

About The Position

A Taste of Who We Are: Backed by a tireless commitment to high quality, innovative culinary offerings and unparalleled client and guest services, Continental consistently ranks among the top contract dining and refreshment providers in the nation according to Food Management Magazine, the industry’s source for food service news and trends. Our Mission Delight our guest. Every meal. Every day. Our Core Values Exceptional – We recruit and retain phenomenal people who consistently go the extra mile to deliver results that lead the industry. Hospitality – We are tirelessly committed to providing the highest quality food, beverages, and service by anticipating our guests' needs so they can count on memorable experiences every time. Collaboration – We prioritize working together with a shared vision and effective & transparent communication, we unite as one team to achieve remarkable experiences. Responsibility – we hold ourselves accountable to be there for our team and clients, to deliver what we say we will, when we say we will and check in on progress along the way. Innovation – We are forward-thinkers always looking for new processes, technologies, and techniques to increase efficiencies and scalability to improve our services. The Experience You’ll Create: The Administrative Assistant will support our Innovation Center Hospitality team. They are responsible for creating a welcoming, polished experience for all guests while ensuring the Innovation Center operates smoothly and efficiently. This role supports front desk operations, facility coordination, administrative processes, and event-related needs while acting as a brand ambassador for Continental. Success in this role means delivering exceptional hospitality, maintaining an optimal working environment, and providing reliable administrative support to the Events Group and Innovation Center leadership.

Requirements

A collaborative, service-driven professional who thrives in a team environment.
A proactive problem-solver who takes pride in maintaining a polished, guest-ready space.
Highly organized, detail-oriented, and comfortable juggling multiple priorities.
Someone who enjoys building relationships and values open communication.
Interested in growing within a dynamic hospitality organization.
Bachelor’s degree in culinary arts or equivalent industry experience required.
Experience in large kitchens, banquets, or off-premises catering strongly preferred.
ServSafe / Allergen Certification required or willingness to obtain.
Strong proficiency with Microsoft Office and electronic communication tools.
Excellent organizational and time management skills.
Positive attitude with the ability to work across all levels of management.

Responsibilities

Greet all guests professionally and courteously, creating a warm and welcoming environment.
Notify appropriate team members of guest arrivals.
Answer company phones and route messages accurately and in a timely manner.
Maintain a clean, organized, and presentable reception and lobby area at all times.
Act as a brand ambassador by embodying Continental’s mission, values, and service standards.
Perform daily walkthroughs of the Innovation Center to identify cleanliness, safety, or maintenance needs.
Coordinate with building management and external maintenance vendors as needed.
Conduct weekly documented facility evaluations and prioritize follow-up actions.
Complete routine midday restroom checks to ensure supplies are fully stocked.
Monitor and maintain office equipment including copier.
Manage office supply ordering and inventory.
Design and execute office engagements that support culture growth.
Maintain inventory of guest kitchen smallware and refrigerators, including bi-weekly cleanouts.
Manage food service licenses, including annual renewal coordination and documentation.
Sort and distribute incoming mail and packages.
Create FedEx shipment labels and manage the FedEx account.
Process office invoices, code appropriately, and submit to Accounts Payable.
Process employee business card requests via Smartsheet.
Submit badge activation and replacement requests to IT for new hires or lost badges.
Maintain SOP documentation and assist with updates as needed.
Support calendar management and administrative tracking when applicable.
Design and print food signage for events as needed.
Assist the Staffing Department with on-call staff scheduling every Monday and Friday.
Support event preparation and execution, including serving as an Event Manager on weekends when required.
Assist the President of the Dining & Hospitality Group with special projects.
Provide administrative and operational support for Events Group initiatives as needed.
Support event-related needs such as starting music for tastings when applicable.