Administrative Assistant - Mental Healthcare

New U Therapy Center & Family Services, Inc.•Santa Clarita, CA

12d•$22 - $24•Onsite

About The Position

New U Therapy Center & Family Services is a modern, and innovative mental health clinic that offers all needed services for a person to be well and happy within one place for convenience, quality, and time-saving care and coordination. We are a multidisciplinary, multiplication, and telehealth clinic in the state of California. We are located in the beautiful cities of Valencia, Westlake Village, and Torrance. We are blessed to work with mid to high-income populations, where you can focus on the clinical work in a friendly environment and a beautiful clinic. New U Therapy Center & Family Services' mission is to help individuals, couples, and their families with their mental health needs in order to improve the quality of their life. We are a group practice that provides quality mental health services. Our focus is to be a modern and innovative mental health clinic that offers all needed services in one place for a person to be well and happy. Our dedicated providers are committed to serving our patients with the leading highest quality services under one roof for our patient's convenience. We are rapidly expanding and we are looking for highly qualified professionals to join our team and help us in our mission of improving the lives of our clients! We have a strong team with an amazing family-like culture! We are creative, innovative, and never boring! Please read more about New U Therapy Center & Family Services here: www.newutherapy.com

Requirements

Education: BA/BS in Social Work, or a related field.
Experience: 6 months of related experience in the medical setting is required
Sales experience is required.
Medical related: 6 months (Preferred)
Service orientation – pleasant, congenial, well-mannered, professional
Excellent written and verbal communication
Computer skills and proficiency in MS Office Word and Excel, Google Docs, and Gmail
Good verbal and written communication skills
Strong analytical thinking and the ability to handle multiple tasks concurrently
Ability to make routine decisions and determine proper action based on experience within the limits of policy and procedures
Knowledgeable about health care practices, and provide exceptional customer service
Ability to work effectively with people of diverse cultures, ages, and economic backgrounds
Excellent customer service
Compassion and empathy
Have customer service and sales experience

Nice To Haves

Psychiatric/Mental Health experience is a plus.
Spanish speaking preferred.

Responsibilities

Verifies patient insurance eligibility and benefit coverage
Review scheduled Intakes and Follow-Up appointments on Clinicians’ calendars, smart scheduling
Review completed packets for compliance for scheduled patients for completed documentation and consent prior to scheduled visits
Answers all inquiries and explains all the services offered
Log inquiries on Referral Tracker, including contact and insurance information
Contact patient or guarantor and advise of financial responsibilities including out-of-network insurance options
Manage and update patient general information and medical insurance changes in the patient platform
Coordinate and enter information for requests for patient records and other document requests
Manage pharmacy and insurance medication prior authorization and refills
Manages email and mail traffic, and distributes accordingly
Uploads various documents
Manages multi-line phone system
Performs varied administrative and front desk duties for a medical office.
Explain and promote our different mental health services and produce high-conversion
Do customer service and sales
Other related work