Administrative Assistant

HRI Properties • New Orleans, LA

35d

About The Position

The Administrative Assistant supports the daily operations of the apartment community by performing clerical, customer service, and compliance-related tasks. This role is crucial in ensuring the property remains compliant with LIHTC and PBV (Project-Based Voucher) program requirements, while maintaining smooth front-office operations and delivering excellent resident service.

Requirements

• 1+ year of administrative or office support required
• Proficient in Microsoft Office Suite - Word, Excel, Outlook required
• Strong organizational, time management, and customer service skills

Nice To Haves

• Previous experience in the residential industry is a plus

Responsibilities

• Serve as the first point of contact for residents, applicants, vendors, and visitors
• Manage the daily flow of guest activity in the front office
• Collect required documentation from external vendors upon arrival for property services
• Answer phones and respond to inquiries, including directing calls and information to the appropriate individual
• Schedule appointments and assist with leasing
• Assist applicants in completing rental applications and gathering required documentation
• Prepare and process leasing packets, renewals, and move-in/move-out documentation
• Coordinate unit showings, inspections, and move-in appointments
• Support the Property Manager with intake, verification, and documentation of income and assets
• Help ensure all files are complete and meet LIHTC and PBV program requirements
• Provide support for the collection, recording, and depositing of rental payments, application fees, and security deposits when standard processes are unavailable
• Manage work orders in Yard, Elite, and other software systems as needed
• Track critical deadlines, e.g., annual recertifications, income verifications, rent changes
• Assist in preparing for audits
• Track and update PBV waitlist
• Distribute resident notices, e.g., lease violations, inspections, events
• Manage maintenance work orders in Yardi and maintain communication with residents regarding repairs
• Accept packages from external mail service providers and notify residents as needed
• Collect residents' parking information and issue parking decals
• Assist with coordinating maintenance repairs for make-ready units with external vendors
• Help coordinate resident communications and community activities
• Perform other duties as assigned

Benefits

• Comprehensive Health Coverage Medical, dental, and vision because your well-being matters.
• Competitive Pay We reward hard work with generous compensation.
• Paid Time Off & Holidays Plenty of time to relax, recharge, and enjoy life outside of work.
• Career Growth & Learning Training, mentorship, and tuition assistance to help you grow.
• Team Culture & Perks Team events, wellness programs, employee discounts, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees