Administrative Assistant

Quadel Consulting & Training•Miami, FL

About The Position

At Quadel, we believe great work starts with great people. That’s why we focus on building teams that care deeply about the communities we serve and the colleagues we work beside every day. We’re currently seeking dedicated professionals who are ready to grow with us and help drive our mission forward. JOB SUMMARY The Administrative Assistant provides a wide range of administrative, clerical, and organizational support to the Housing Choice Voucher management team across multiple programs to ensure efficient departmental operations. This role supports the Housing Choice Voucher (HCV) program office by delivering high-quality customer service, maintaining organized records and assisting with daily office functions. The Administrative Assistant plays a key role in ensuring the effective and efficient operation of the Housing Choice Voucher program through accurate, timely, and professional administrative support.

Requirements

High school diploma or equivalent. Additional education desirable.
Two years’ experience in a professional office environment, performing customer service, clerical and administrative functions preferred.
Pleasant personality and professional telephone manner is essential.
Excellent customer service, organizational, interpersonal, oral and written communication skills.
Ability to work well under pressure and have good problem solving skills.
Ability to manage multiple priorities and work in a fast-paced environment with minimal supervision.
Excellent attention to detail and ability to maintain confidentiality.
Proficient computer skills to include: Windows, Microsoft Word, Excel, Internet, and comfort learning new software and tracking systems.
Desire to work with low-income, culturally diverse, and at-risk families and individuals.
Proficiency in written and spoken English is required to effectively communicate with customers, team members, and management.

Nice To Haves

Some business classes preferred but not required.
Professional working proficiency in Spanish/Creole a plus.

Responsibilities

Provide administrative and clerical support to assigned department(s), including scheduling meetings, preparing correspondence, and maintaining calendars
Answer phones, respond to inquiries, and direct calls to appropriate staff in a professional and courteous manner
Greet clients, participants, landlords, and visitors; provide general program information and assistance
Prepare, process, and maintain files, records, and documentation in accordance with policies and HUD requirements
Assist with data entry in housing management systems
Generate reports, track assignments, and support program compliance and reporting requirements
Process incoming and outgoing mail, including scanning, filing, and distribution
Support scheduling and coordination of briefings, hearings, inspections, and appointments
Assist with preparation of forms, notices, and correspondence related to housing programs
Maintain confidentiality of sensitive participant and organizational information
Provide general support for special projects, audits, or program reviews
Perform other administrative duties as assigned