Administrative Assistant

Protection Strategies Inc•Rockville, MD

About The Position

Administrative Assistants provide various support roles to the Division of Child Support (DCS) Case Management Specialists, Digital Fingerprinting Site Support Specialists, and DCS Federal Staff. They all answer phones; receive, log, and sort mail; send, receive, and sort faxes; file and purge case records; and monitor resource mailboxes. They also support the Case Management Specialists by opening and closing cases, as well as evaluating various database searches for potential sponsor information should the need arise.

Requirements

Education at the High School level and/or equal work experience
3-5 years of experience working in program assistant and/or administrative capacity
Must be proficient in Microsoft Office Suite software (Word, Excel, and Outlook).
Demonstrated attention to detail
Excellent organization skills and the ability to multi-task
Ability to work independently and with minimal supervision
Proficient written and verbal communication skills
Coordination of work activities with other persons and group
Must be sensitive to other cultures and ethnic groups

Nice To Haves

Preference for familiarity with Spanish and/or willingness to learn

Responsibilities

Answers phones; receives, logs, and sorts mail
Sends, receives, and sorts incoming faxes
Files and purges case records and storerooms
Assists in monitoring of resources mailboxes, and assigns cases to respective Case Management Specialist as appropriate
Oversee day-to-day administrative functions of DCS and assist in the areas of logistics, office supply inventory and ordering
Serves as point of contact for DCS customers, including but not limited to OPM, ACF and/or ACF designees, potential sponsors, and other DCS employees
Serves as support to Case Management Specialists (Junior and Senior) in opening and/or closing cases