Administrative Assistant

Castor Home Health Solutions•Freeport, IL

4d•Onsite

About The Position

Castor Home Health Solutions is seeking a friendly, detail-oriented, and organized Administrative Assistant to support our DME operations. This role is ideal for someone who enjoys working directly with patients, assisting walk-ins, and ensuring a smooth, positive experience from intake to delivery. You will play a key role in keeping our DME operations running efficiently while helping patients receive the equipment they need.

Requirements

Strong customer service and communication skills (front desk or patient-facing experience preferred)
Highly organized with the ability to multitask and problem-solve in a fast-paced environment
Comfortable interacting with patients in person, over the phone, and electronically
Detail-oriented with a proactive, team-oriented mindset

Nice To Haves

Experience in DME, medical office, healthcare administration, or similar setting is a plus
Proficiency with Google Suite, Microsoft Office, and/or EHR systems preferred

Responsibilities

Greet and assist patient walk-ins , providing excellent customer service and product support
Coordinate and manage the intake process for DME orders, ensuring all documentation and authorizations are complete
Process orders for medical equipment and supplies accurately and efficiently
Communicate with patients, caregivers, and providers regarding equipment needs, order status, and delivery timelines
Answer phones and respond to inquiries in a professional and patient-focused manner
Assist with insurance verification, prior authorizations, and required documentation
Coordinate with vendors and suppliers to ensure timely delivery of equipment
Track orders, shipments, and inventory levels , ensuring availability of supplies
Assist with scheduling deliveries, equipment fittings, and patient appointments
Support general office operations and help improve workflow efficiency within the department