Administrative Assistant

Pathways to Life•Greensboro, NC

53d•Onsite

About The Position

Pathways to Life is seeking a highly organized, compassionate, and professional Administrative Assistant to join our Greensboro office. This role serves as a vital first point of contact for individuals seeking mental health and substance use treatment services and supports the daily operations of a fast-paced clinical environment. If you thrive in a mission-driven workplace and enjoy supporting both people and teams, we encourage you to apply. About Pathways to Life Pathways to Life provides comprehensive behavioral health services, supporting individuals on their journey toward recovery, wellness, and independence. We are committed to delivering person-centered care that respects the dignity, strengths, and cultural diversity of those we serve. Through evidence-based practices, compassionate engagement, and community partnerships, we strive to remove barriers to care and promote long-term stability and well-being. Our Greensboro office delivers mental health and substance use treatment in a collaborative, multidisciplinary care setting. Team members work together to coordinate services, support continuity of care, and ensure that each individual receives timely, appropriate support tailored to their unique needs. Position Overview The Administrative Assistant plays a critical role in ensuring smooth office operations while providing a welcoming and supportive experience for members initiating services. This position works closely with clinical staff and leadership to support scheduling, coordination, and daily administrative functions.

Requirements

High school diploma or equivalent
1–3 years of administrative, medical office, or healthcare support experience
Strong organizational and time-management skills
Professional communication and customer service abilities
Demonstrated ability to handle sensitive information with discretion and confidentiality

Nice To Haves

Experience in healthcare, behavioral health, or human services settings
Familiarity with scheduling systems or electronic health records
Experience working in fast-paced service environments
Strong working knowledge of Google Workspace (Calendar, Gmail, Docs, Sheets, Drive) strongly preferred

Responsibilities

Serve as the first point of contact for individuals and families seeking services
Greet visitors and create a welcoming, respectful environment
Answer phones and respond to inquiries professionally and confidentially
Assist with intake processes and routing members to appropriate staff
Coordinate calendars for providers and staff
Schedule appointments and manage schedule changes
Confirm appointments and assist with reminders
Perform general office duties including filing, data entry, and document management
Maintain accurate records and ensure confidentiality of protected information
Monitor office supplies and assist with ordering
Support compliance and documentation workflows
Support a multidisciplinary team including clinicians, care coordinators, and administrative leadership
Assist with communication between departments
Contribute to a professional, team-oriented work environment