Administrative Assistant

JLL•Richmond, VA

2d•$54,000 - $78,300•Remote

About The Position

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: This Account Analyst position serves as a critical operational backbone for our Integrated Facilities Management (IFM) client accounts, ensuring seamless performance management, data analysis, and client satisfaction. You'll work closely with our Center of Excellence team to maintain deep visibility into contract performance, drive continuous improvement initiatives, and serve as a key liaison between JLL account teams and our clients. This role directly contributes to JLL's business objectives by ensuring contract compliance, optimizing operational performance, and strengthening client relationships through proactive communication and data-driven insights that demonstrate our value delivery. What your day-to-day will look like:

Requirements

Bachelor's degree from an accredited institution
3-5 years of relevant experience in account management, data analysis, or facilities management
Demonstrated expertise in strategic thinking, proactive communication, and partnership building with strong organizational agility
Advanced Microsoft Office Suite proficiency with proven ability to extract and analyze data from multiple systems
Advanced oral and written communication skills with ability to prepare technical materials using specialized terminology
Strong analytical skills with track record of proactive issue identification and solution development
Proven ability to collaborate effectively across multiple organizational levels and operate independently in fast-paced environments

Nice To Haves

Experience with facilities management or integrated services delivery
Familiarity with KPI tracking and performance management systems
Background in client-facing roles or account coordination
Experience with project management and process documentation
Knowledge of maintenance operations and work order management systems
Previous experience with SharePoint and data management platforms
Understanding of facilities management best practices and industry standards

Responsibilities

Monitor and analyze account team performance against KPIs using JLL's Momentum platform, proactively identifying gaps and ensuring adherence to contract deliverables
Collect, validate, and prepare monthly IFM reports and quarterly business reviews (QBRs) for client and internal stakeholders, including presenting findings and recommendations
Analyze maintenance work order data to identify performance trends, procedural gaps, and improvement opportunities for client presentation
Lead account-wide communication initiatives and employee engagement efforts, including planning virtual and in-person events and maintaining team calendars
Manage client portal access and information maintenance while coordinating daily incident reporting from facility managers to all stakeholders
Support Center of Excellence initiatives by facilitating team trainings, managing project closeouts, and assisting with best practices development and distribution
Coordinate employee onboarding/offboarding processes and provide organizational support to help achieve overall team goals