Administrative Assistant

Concraft•Auburn Hills, MI

15h

About The Position

At Concraft, our core purpose is to positively impact lives, whether through rebuilding properties, supporting our team’s growth, or delivering exceptional service to clients. We empower our people to take ownership of their work, lead with integrity, and drive meaningful change. Concraft is seeking a reliable and detail-oriented Administrative Assistant to support day-to-day office and operational functions. This role is critical to keeping our operations running smoothly and ensuring our customers receive excellent service from first contact through project completion. The ideal candidate is organized, professional, comfortable with multitasking, and enjoys being a central point of communication.

Requirements

1–3 years of administrative or office support experience preferred
Strong communication skills (both phone and written)
Excellent organization and attention to detail
Ability to multitask in a fast-paced environment
Proficiency with Microsoft Office (Outlook, Word, Excel)
Customer-service mindset with a friendly, professional demeanor
Willingness to work 8:00 am – 5:00 pm with flexibility for emergencies

Nice To Haves

Experience in construction, restoration, or insurance-related industries is a plus, but not required

Responsibilities

Answer and direct incoming phone calls in a professional and timely manner
Assist with claims intake and initial customer information gathering
Perform data entry and maintain accurate records across internal systems
Conduct follow-up and check-in calls with customers throughout the project lifecycle
Support the day-to-day administrative and operational needs of the office
Assist with scheduling, documentation, and internal communication
Maintain organized digital and physical filing systems
Provide general administrative support to management and operations teams