Administrative Assistant

Marriott • Orlando, FL

14h • Onsite

About The Position

This position is for an Administrative Assistant at The Ritz-Carlton, which is part of Marriott International. The role encompasses a wide range of administrative and guest service duties, crucial for maintaining efficient office operations and upholding the high standards of luxury hospitality. Key responsibilities include managing information in computer databases, updating records, handling reservations, and responding to guest inquiries. The assistant will also be responsible for transmitting documents, operating various office equipment, and preparing professional correspondence using different software. Furthermore, the role involves managing mail, maintaining filing systems, and compiling reports. Beyond administrative tasks, the position requires adherence to company policies, maintaining a professional appearance, ensuring confidentiality, and protecting company assets. A significant aspect of the role is guest interaction, including welcoming, acknowledging, anticipating needs, assisting individuals with disabilities, and expressing gratitude. The individual must communicate professionally, prepare accurate documents, and handle telephone calls with appropriate etiquette. Developing positive working relationships, supporting team goals, and addressing employee concerns are also expected. Marriott International is committed to being an equal opportunity employer, valuing diversity, and fostering an inclusive environment where associates' unique backgrounds are celebrated. The Ritz-Carlton prides itself on creating exceptional guest experiences and empowering its hospitality professionals to be creative, thoughtful, and compassionate, guided by its "Gold Standards" which include the Employee Promise, Credo, and Service Values. Joining this team offers the opportunity to be proud of one's work and colleagues, and to grow within the Marriott International portfolio.

Requirements

• Ability to enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball.
• Proficiency in transmitting information or documents using a computer, mail, or facsimile machine.
• Ability to operate standard office equipment other than computers.
• Skill in preparing letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.
• Capability to handle incoming and outgoing mail, including date stamping and distributing.
• Aptitude for creating and maintaining computer- and paper-based filing and organization systems.
• Ability to compile, copy, sort, and file records of office activities, business transactions, and other activities.
• Competence in entering and locating work-related information using computers and/or point of sale systems.
• Adherence to all company policies and procedures.
• Maintenance of a clean and professional uniform and personal appearance.
• Ability to maintain confidentiality of proprietary information and protect company assets.
• Capability to welcome and acknowledge all guests according to company standards.
• Skill in anticipating and addressing guests’ service needs.
• Ability to assist individuals with disabilities.
• Proficiency in speaking with others using clear and professional language.
• Ability to prepare and review written documents accurately and completely.
• Competence in answering telephones using appropriate etiquette.
• Ability to develop and maintain positive working relationships with others.
• Capacity to support team to reach common goals.
• Skill in listening and responding appropriately to the concerns of other employees.
• Physical ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Responsibilities

• Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball.
• Update records, files, and reservations.
• Answer inquiries from guests.
• Transmit information or documents using a computer, mail, or facsimile machine.
• Operate standard office equipment other than computers.
• Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.
• Handle incoming and outgoing mail, including date stamping and distributing incoming mail.
• Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc.
• Compile, copy, sort, and file records of office activities, business transactions, and other activities.
• Enter and locate work-related information using computers and/or point of sale systems.
• Follow all company policies and procedures.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests’ service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Prepare and review written documents accurately and completely.
• Answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Support team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.
• Perform other reasonable job duties as requested by Supervisors.

Benefits

• Equal opportunity employer
• Access to opportunity
• Environment where unique backgrounds are valued and celebrated
• Commitment to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law
• Opportunity to be proud of the work you do and who you work with
• Chance to do your best work, begin your purpose, belong to an amazing global team, and become the best version of you

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed