Administrative Assistant

Gallagher•Houston, TX

3h•Remote

About The Position

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. The Administrative Assistant provides comprehensive administrative and clerical support to the Claims team, with a focus on professional liability lines including Healthcare, Errors & Omissions (E&O), Directors & Officers (D&O), Cyber, and Employment Practices Liability (EPL). This role plays a critical part in ensuring accurate claim documentation, timely reporting, and effective coordination among internal stakeholders, insureds, clients, brokers, legal counsel, and third-party vendors.

Requirements

High school diploma and 2 years related experience required
Working knowledge of Microsoft Windows applications and Microsoft Office

Nice To Haves

3–5 years of administrative experience, preferably within insurance or claims
Prior exposure to professional liability claims terminology strongly preferred
Strong organizational skills with exceptional attention to detail
Demonstrated ability to handle sensitive and confidential information
Effective written and verbal communication skills
Ability to manage multiple priorities in a fast-paced environment
Experience working with claims management systems
General understanding of claims workflows, including indemnity vs. ALAE tracking
Proven ability to meet deadlines in a high-volume, time-sensitive environment
Strong follow-up skills and commitment to thorough documentation

Responsibilities

Provide day-to-day administrative support to claims professionals and executive leadership
Receive and process incoming Notices of Loss, including First Reports, Supplemental Reports, and Closing Notices
Track administrative activities, follow-ups, and deadlines to ensure timely task completion
Complete and assist with claim system entries and updates
Assist with maintaining organized and accurate electronic claim files
Prepare, coordinate, and assist with written and verbal communications to insureds, clients, brokers, attorneys, and third-party vendors at the direction of claims professionals
Assist with payment processing for indemnity and expense transactions, including invoice tracking
Prepare claim-related reports, loss summaries, loss runs, and bordereaux as requested
Ensure adherence to internal claims guidelines, procedures, and documentation standards

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program
And more...