Administrative Assistant

Reach Academy Charter • Buffalo, NY

18d • $45,000 • Onsite

About The Position

The Middle Administrative Assistant provides high-level administrative support in a fast-paced school environment. This role serves as the first point of contact for students, staff, parents, and visitors while assisting the principal with daily operations, communication, scheduling, and confidential administrative tasks. The position requires excellent organization, discretion, multitasking skills, and a student-centered mindset.

Requirements

• Positive, welcoming demeanor with students, families, and staff
• Ability to maintain composure and professionalism in high-stress or emotionally charged situations
• Strong communication skills, including the ability to convey information clearly while maintaining confidentiality
• Strong problem-solving skills and attention to detail
• Ability to organize, prioritize, and manage multiple tasks in a fast-paced, high-volume school office
• Effective time management skills with flexibility to adjust priorities based on urgent needs
• Team-oriented mindset with a commitment to supporting school leadership and student success
• Ability to work independently, anticipate needs, and follow through with minimal supervision
• Proficiency in Microsoft Office and/or Google Workspace (word processing, spreadsheets, email, calendar management)
• Ability to create professional documents and reports
• Ability to quickly learn and effectively use school information systems (SIS), attendance software, discipline tracking systems, and district platforms
• Accurate data entry and strong record management skills
• Ability to maintain accurate, orderly, and confidential records and filing systems
• Comfort using standard office equipment, including multi-line phone systems, copiers, scanners, and printers
• Comfort managing electronic files, digital communication, and online reporting systems
• Strong attention to detail while balancing frequent interruptions
• Associate’s degree or higher required
• Minimum of two (2) years of experience as an administrative clerk, administrative assistant, or in a similar office support role preferred
• Work 7:30AM-3:30PM Monday – Friday
• Demonstrated record of reliable attendance and punctuality, as this position is critical to the smooth and efficient operation of the school
• Demonstrated ability to manage multiple tasks, maintain confidentiality, and work effectively in a fast-paced setting
• Proficiency with standard office software and technology
• Able to work in a fast-paced middle school setting with frequent interruptions
• Regular interaction with students, staff, parents, and visitors
• Job may require occasional evening or event
• Excellent verbal and written communication skills
• Ability to handle confidential information with discretion and professionalism
• Ability to remain calm, flexible, and effective in a busy, student-centered environment

Nice To Haves

• Experience in a school or educational environment preferred but not required

Responsibilities

• Greet and assist students, parents, staff, and visitors in a professional and welcoming manner
• Respond professionally and calmly to parents or guardians who may be upset, frustrated, or angry, both in person and over the phone
• De-escalate tense situations using active listening, empathy, and clear communication while maintaining school policies and procedures
• Serve as a gatekeeper for the front office by triaging parent concerns and directing issues to administration when appropriate
• Communicate school policies, procedures, and decisions clearly and respectfully to parents and guardians
• Manage student check-ins/check-outs, tardies, early dismissals, and attendance records
• Respond to phone calls, emails, and in-person inquiries and route them appropriately
• Maintain student records in compliance with district policies and confidentiality laws
• Provide direct administrative support to the principal, including calendar management and meeting scheduling
• Prepare correspondence, reports, memos, and other documents
• Maintain confidential files related to discipline, personnel, and school operations
• Assist with disciplinary documentation, student behavior reports, and parent communications as directed
• Support planning and logistics for meetings, events, and school activities
• Maintain an organized, efficient, and professional front office environment
• Process mail, deliveries, purchase orders, and supply requests
• Track attendance data and prepare required reports for administration and district offices
• Coordinate substitute coverage, staff absences, and internal communications
• Utilize school information systems, databases, and office technology to support daily operations
• Serve as a liaison between administration, teachers, support staff, parents, and district personnel
• Assist with emergency procedures and follow school safety protocols
• Assist with the operation of the school uniform store, including selling uniforms, maintaining neat and organized inventory, and reporting low stock levels to administration
• Assist in gathering all necessary documentation for students who are being suspended, ensuring that a letter is sent to the parents within 24 hours and that a folder is available for the suspension hearings
• Assist with all necessary documentation needed for CSE meetings
• Carry out additional responsibilities as assigned by the Head of School to support school operations

Benefits

• REACH is a family like atmosphere - we like to celebrate events together and often surprise our staff with lunches or tokens of our appreciation.
• 20 paid vacation days, 12 paid sick days and 3 paid personal days
• REACH makes a 3% employer 403B retirement contribution
• REACH pays 80% of health, dental and vision coverage. The Employee pays 20%
• REACH offers and pays 100% of Life Insurance and Long-Term Disability Coverage
• REACH offer 10% off Fetch Pet Insurance for your beloved Pets

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree