Administrative Assistant

S R International•Phoenix, AZ

23h•$20•Onsite

About The Position

The Administrative Assistant 2 (AA2) plays a key role in ensuring smooth front desk operations and exceptional customer service. Under the direction of the Support Services Manager, they will assist with the daily coordination of administrative support. See below for a list of daily responsibilities. Warrant distribution process Monitoring and responding to all department requests through a shared inbox Customer service interaction is a primary aspect of this role, as the AA2 screens visitors, customers, and external vendors, directing them to the appropriate internal personnel. Serves as a point-of-contact for the division when accepting legal documents, such as Garnishments and Service of Legal Process. Answers both internal and external calls, provides helpful information, responds to inquiries, and resolves complaints efficiently. They ensure that all voicemail messages are reviewed daily and that customer inquiries are promptly addressed. Responsible for receiving, sorting, scanning, and delivering all incoming mail and packages. This includes confidential documents, ACH applications, and returned Warrants of Payment. They ensure timely preparation and distribution of outgoing mail, tracking both incoming and outgoing correspondence daily 100% Onsite. Please only submit candidates that are available for a virtual interview within 2 days. Candidate will be considered to transition to an FTE. ATTENDANCE and RELIABLE TRANSPORTATION is required for this role, as the candidate will be essential for providing Administrative Support to all AZ Departments. HireRight must be used for all Background requirements. Local Only Candidates - Resumes must specify the current location of the candidate, all those who do not state current location will not be considered. - AS A REMINDER - Candidates must be local at time of submission, and available for in person interviews within 1 week of the posting close date. Candidates must also be able to start within 2 weeks of an offer being made. This position's efforts support the department’s overall productivity and commitment to excellent customer service. Standard Work for front desk procedures will be provided to ensure consistent and efficient operations. Looking for 2-3 years of client facing/front desk experience.

Requirements

2 Years Experience providing High Level Administrative Support
2 Years of Front Desk Experience
Some College Experience
Reliable Transportation/High Attendance Rate

Nice To Haves

State Services Experience
Comfortable with Social Interactions

Responsibilities

Warrant distribution process
Monitoring and responding to all department requests through a shared inbox
Screens visitors, customers, and external vendors, directing them to the appropriate internal personnel
Serves as a point-of-contact for the division when accepting legal documents, such as Garnishments and Service of Legal Process
Answers both internal and external calls, provides helpful information, responds to inquiries, and resolves complaints efficiently
Ensure that all voicemail messages are reviewed daily and that customer inquiries are promptly addressed
Responsible for receiving, sorting, scanning, and delivering all incoming mail and packages. This includes confidential documents, ACH applications, and returned Warrants of Payment
Ensure timely preparation and distribution of outgoing mail, tracking both incoming and outgoing correspondence daily
Front Desk responsibilities as needed
Provide Assist Business Operations Administrator admin support
Phone messages
Shared Inboxes
Daily Mail distribution
Assist daily visitors with inquires
Back up support on admin projects as needed
Administrative support to staff and management team as needed