Administrative Assistant

SUNY Upstate Medical University•Syracuse, NY

16d•$16 - $26

About The Position

Job Summary: Provide administrative support to the Division of Development, Behavior and Genetics in the Department of Pediatrics including provide a visible, friendly presence within the division and conduct courteous, professional interactions with patients, families, staff and providers; knowledge of medical records and systems necessary to complete all aspects of position according to confidentiality and HIPAA guidelines; maintain current knowledge of department policy and procedures and maintain an accuracy rate within established guidelines; assist in organizational Quality Improvement activities and make recommendations to solve problems appropriate to Quality Improvement initiatives; implement new policies and procedures as required; prioritize work effectively, make decisions as necessary to ensure efficient clinic operation; respond timely to oral and written communications, aid with tracking and completion of department and institutional requirements for licensure, CME, hospital credentialing of providers, etc.; phones including customer service applications, routing calls, accurately and timely checking, recording and distributing phone messages; miscellaneous duties including distributing mail, faxes, lab/test results, and medical records assistance including release of information, etc.; assist in scheduling prospective employee interviews, phone calls, and follow-up interviews, coordinate new hiring practices with Human Resources, etc.; maintain appointment calendars, assisting with travel arrangements and facilitating reimbursement for division faculty and the division director, etc.; assist division director to support scholarly activity (e.g., grant preparation, manuscript preparation, tracking research and foundation accounts), and other assigned duties.

Requirements

Associates Degree or pertinent college level courses and two years of administrative/office management experience
Proficient in Microsoft Office including Excel

Nice To Haves

Previous experience working in an academic/medical office setting

Responsibilities

Provide administrative support to the Division of Development, Behavior and Genetics in the Department of Pediatrics
Provide a visible, friendly presence within the division and conduct courteous, professional interactions with patients, families, staff and providers
Maintain knowledge of medical records and systems necessary to complete all aspects of position according to confidentiality and HIPAA guidelines
Maintain current knowledge of department policy and procedures and maintain an accuracy rate within established guidelines
Assist in organizational Quality Improvement activities and make recommendations to solve problems appropriate to Quality Improvement initiatives
Implement new policies and procedures as required
Prioritize work effectively, make decisions as necessary to ensure efficient clinic operation
Respond timely to oral and written communications
Aid with tracking and completion of department and institutional requirements for licensure, CME, hospital credentialing of providers, etc.
Manage phones including customer service applications, routing calls, accurately and timely checking, recording and distributing phone messages
Perform miscellaneous duties including distributing mail, faxes, lab/test results, and medical records assistance including release of information, etc.
Assist in scheduling prospective employee interviews, phone calls, and follow-up interviews, coordinate new hiring practices with Human Resources, etc.
Maintain appointment calendars, assisting with travel arrangements and facilitating reimbursement for division faculty and the division director, etc.
Assist division director to support scholarly activity (e.g., grant preparation, manuscript preparation, tracking research and foundation accounts), and other assigned duties.