Administrative Assistant

Horizon Behavioral Heal • Lynchburg, VA

8h • Onsite

About The Position

The Administrative Assistant at the Crisis Receiving and Stabilization Center (CRSC) often serves as the first point of contact for individuals seeking crisis services. This role combines administrative expertise with compassionate client engagement to ensure smooth daily operations and welcoming, trauma-informed support for clients, staff, and community partners. The Specialist is responsible for managing front desk operations, coordinating vehicles and facilities, supporting procurement processes and maintaining effective communication across departments. This position does not offer a remote work schedule

Requirements

• High School Diploma or equivalent combination of education and experience that demonstrate knowledge, skills and abilities.
• 1 year of related administrative support experience is required or an equivalent combination of education and experience that provides the required knowledge, skills, and abilities.
• Knowledge of customer service techniques and best practices.
• Knowledge of the principles, procedures, and techniques related to report generation to meet the needs of customers at multiple levels of the organization.
• Knowledge of administrative and clerical practices.
• Knowledge of the principles, procedures and techniques related to operation of pc, business software and office equipment.
• Analyze needs and determine/locate appropriate resources.
• Communicate effectively both orally and in writing.
• Operate a multi-line telephone system to answer, transfer, and hold calls.
• Ability to use a computer to access information and input/manage data.
• Ability to identify customer needs and respond with appropriate customer service driven actions.
• Ability to manage time and ensure multiple competing priorities are met.
• Ability to promote positive, collaborative, and professional working relations among co-workers and representatives in the community.
• Ability to record accurate data and complete documentation within established expectations and/or communicated deadlines.
• Ability to respond effectively to changes in the work environment in a positive and professional manner.
• Willing and available to work modified schedules (weekends, holidays, etc.) as required.
• Ability to drive and must possess a valid driver's license.
• May be required to travel to different Horizon work sites during the day based on operational needs or provide admin support at other locations.
• Regular attendance at training and Horizon meetings may require travel to a variety of Horizon sites.
• Ability to develop and maintain organized filing systems (electronic and physical files).

Responsibilities

• Managing front desk operations
• Coordinating vehicles and facilities
• Supporting procurement processes
• Maintaining effective communication across departments

Benefits

• Participation in the Virginia Retirement System (VRS) is exclusively for public service workers in Virginia, while several options exist for life, health, dental, and vision insurance.
• Emphasis on work-life balance means a generous annual leave policy ensuring time for wellness with separate time allocated for sick leave and additionally for paid holidays.
• Stay active with Horizon’s annual wellness programs and various opportunities to interact with the community through the year.
• Horizon’s clinical sites are NHSC/HRSA approved for clinical student loan repayment and qualify for both the Public Service Loan Forgiveness (PSLF) and the Behavioral Health State Loan Repayment (BHLRP) programs.
• If you are interested in continuing your education, working at Horizon qualifies you to receive discounts at some local universities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees