Administrative Assistant

ServiceMaster Restore 7133 - Phoenix•Phoenix, AZ

10d

About The Position

The Administrative Assistant is primarily responsible for answering the phones and scheduling branch individuals while maintaining quality customer service in person and on the phone Scheduling and entering residential and commercial losses into the system Managing the technicians to make sure all job requirements are met in the system in a timely manner Scanning documents into the jobs and documenting appropriate notes into CRM software Assisting with listings and pricing, additional documentation requirements for jobs Assisting manager with completing job files for billing submission Displays positive attitude while interacting with customers over the phone Communications jobs to the project managers or lead program coordinator in a timely manner Strong organization and prioritization skills may be times working on multiple projects at once) Other responsibilities directed from Branch Manager Resolves client complaints, or refers situations to supervisor (as appropriate) for resolution Communicating with insurance adjusters about claims Communicating with homeowners and business owners about their claim, scope of work to be performed and payment Getting contracts signed by customer Communicating with accountant team on payments and collections

Requirements

2-3 years of office experience
Excellent verbal and written communication skills
Computer skills: Google calendar and email, microsoft word, excel; etc.
Ability to quickly learn computer software to keep track of all jobs
This role routinely uses standard office equipment such as computers, scanners, email, phones, photocopiers, filing cabinets and other equipment
Strong attention to detail and accuracy
Ability to work under pressure, in a fast-paced working environment
Task oriented, self starting
organize daily tasks with efficiency

Nice To Haves

Bilingual a plus

Responsibilities

Answering the phones and scheduling branch individuals
Scheduling and entering residential and commercial losses into the system
Managing the technicians to make sure all job requirements are met in the system in a timely manner
Scanning documents into the jobs and documenting appropriate notes into CRM software
Assisting with listings and pricing, additional documentation requirements for jobs
Assisting manager with completing job files for billing submission
Displays positive attitude while interacting with customers over the phone
Communications jobs to the project managers or lead program coordinator in a timely manner
Strong organization and prioritization skills may be times working on multiple projects at once)
Other responsibilities directed from Branch Manager
Resolves client complaints, or refers situations to supervisor (as appropriate) for resolution
Communicating with insurance adjusters about claims
Communicating with homeowners and business owners about their claim, scope of work to be performed and payment
Getting contracts signed by customer
Communicating with accountant team on payments and collections