Administrative Assistant
About The Position
Job Responsibilities: Customer Service: Answer customer inquiries in person, over the phone or via email, assisting with product selection, order details, and delivery information. Order Processing: Accurately process customer orders, ensuring all necessary details such as quantities, styles, and delivery times are confirmed. Product Knowledge: Stay informed about the full range of tile products, including sizes, finishes, and available stock, to provide expert advice to customers. Sales Support: Assist customers in selecting the right products to meet their needs, upsell additional items where appropriate. Data Entry: Maintain accurate customer and order records in the system, ensuring all order details are properly logged and tracked. Problem Solving: Address customer concerns or complaints in a professional manner, escalating to management when necessary.
Requirements
- Administrative support
- Data entry
- Administration
- Customer service
- Minimum 2 years experience in administrative role
Responsibilities
- Answer customer inquiries in person, over the phone or via email, assisting with product selection, order details, and delivery information.
- Accurately process customer orders, ensuring all necessary details such as quantities, styles, and delivery times are confirmed.
- Stay informed about the full range of tile products, including sizes, finishes, and available stock, to provide expert advice to customers.
- Assist customers in selecting the right products to meet their needs, upsell additional items where appropriate.
- Maintain accurate customer and order records in the system, ensuring all order details are properly logged and tracked.
- Address customer concerns or complaints in a professional manner, escalating to management when necessary.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
