Administrative Assistant

RiverStone Health•Billings, MT

14h•$18 - $22

About The Position

This position provides administrative and customer support to the WIC Program. Provides high level of customer service and performs routine administrative functions such as drafting correspondence, scheduling appointments, organizing, and maintaining paper and electronic files, and providing information to patients in-person and over the phone. The work environment is typically fast paced.

Requirements

High School diploma or equivalent
Any combination of experience and training which provide the equivalent scope of knowledge, skills, and abilities necessary to perform the work.
Computer literacy, including Excel, Outlook and Word.
Knowledge of modern office procedures, practices and equipment.
Ability to maintain a calm and positive demeanor during difficult client interactions.
Ability to display non-judgmental and empathetic listening skills.
High degree of detail-oriented skill level.
Knowledge and understanding of protected sensitive patient health information (HIPAA) and confidentiality.
Ability to work collaboratively and maintain a positive work environment.
Ability to communicate clearly and accurately with supervisors, co-workers and customers.
Ability to prioritize and perform a wide range of tasks under pressure of continuous interruptions.
Ability to perform job duties with integrity and innovation to ensure completion and a high level of quality.
Ability to understand and adhere to required administrative policies and procedures.

Nice To Haves

Medical terminology training or experience
Experience working with underserved population
Experience working in a customer service environment
Spanish speaking

Responsibilities

Compassionate, friendly and professional customer communications in person, over the phone and in writing.
Provide administrative and clerical services to support successful completion of projects, assignments, or program activities.
Answer telephone and give information to callers, take messages, or transfer calls to appropriate individuals.
Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
Actively participate in supporting the goals, objectives and other organizational initiatives of the department or program.
Clerical services include but are not limited to managing incoming and outgoing mail, ordering and dispensing supplies, operating office equipment, coordinate mailings, compose letters and emails, record and distribute meeting minutes, develop spreadsheets, maintain databases and electronic and paper filing.
Manage time sensitive projects and meet deadlines in an accurate manner.
Coordinate communications with supervisor(s), co-workers, and clients.
Maintain confidentiality and respect for client privacy.
Attend staff and educational meetings.
Enjoys working with families with infants and young children.
Displays flexibility in rotation of tasks and duties and in working through changes in policies and procedures.
Maintains work and customer waiting areas in a manner that presents the program as welcoming, clean, sanitary and organized.
Develops a working knowledge of rules and regulations associated with the Montana WIC Program.
Understands and supports the four tiers of WIC benefits: nutrition education, referrals, supplemental foods and breastfeeding promotion and support.
Able to clearly communicate to program applicants and participants all rights, responsibilities and benefits of the WIC Program.
Remain updated on referral resources for program applicants and participants and to make and document said referrals.
Ability to perform basic arithmetic operations in calculations of income.
Travels to outlying sites, as needed, and in all seasons, to provide WIC services. This includes driving a program vehicle as well as loading, unloading and movement of equipment and supplies.
Staff and program meetings and trainings may include infrequent out of town travel.
Perform other duties as assigned, in support of RiverStone Health’s mission and goals.