Administrative Assistant

CITY ENTERPRISES LLC•Pearl, MS

8d•Onsite

About The Position

Receives calls and determines the nature of their business and directs callers to their destination. Answers basic inquiries, routes incoming calls, takes messages and provides basic information to all callers. Greets customers and determines the nature of their visit in a friendly and professional manner while directing them to the relevant personnel. Notifying the appropriate person that a customer is waiting and introduces the customer to a salesperson. Answers incoming phone calls in a friendly and professional demeanor. Directs caller to appropriate department or individual or takes a thorough message. Provide basic information about the dealership such as inventory. Communicates with callers and visitors in a professional, friendly and efficient manner. Obtains basic demographic information about each customer, using an ups card, a computer system, a log sheet or other method established by the dealership. Enters data into prospect tracking system and runs prospect reports for managers. Communicates messages to the appropriate parties in a timely manner. Types memos, correspondence, reports and other documents. Assists service customers during the morning and evening service rush whenever possible. Assists with clerical duties as requested such as scheduling and managing test drives, service appointments, or sales consultations. Maintain customer records, file paperwork, manage inventory and process basic transactions or customer follow-ups. Maintain a clean, organized and stocked desk, showroom, and customer waiting area. Maintains a professional appearance. Other tasks as assigned. Qualifications High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Associate degree (A.A.) or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization. Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Excellent communication skills. The ability to maintain a friendly and professional environment in person and over the phone. Familiarity with basic office software and dealership systems.

Requirements

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Associate degree (A.A.) or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Excellent communication skills.
The ability to maintain a friendly and professional environment in person and over the phone.
Familiarity with basic office software and dealership systems.

Responsibilities

Receives calls and determines the nature of their business and directs callers to their destination.
Answers basic inquiries, routes incoming calls, takes messages and provides basic information to all callers.
Greets customers and determines the nature of their visit in a friendly and professional manner while directing them to the relevant personnel.
Notifying the appropriate person that a customer is waiting and introduces the customer to a salesperson.
Answers incoming phone calls in a friendly and professional demeanor.
Directs caller to appropriate department or individual or takes a thorough message.
Provide basic information about the dealership such as inventory.
Communicates with callers and visitors in a professional, friendly and efficient manner.
Obtains basic demographic information about each customer, using an ups card, a computer system, a log sheet or other method established by the dealership.
Enters data into prospect tracking system and runs prospect reports for managers.
Communicates messages to the appropriate parties in a timely manner.
Types memos, correspondence, reports and other documents.
Assists service customers during the morning and evening service rush whenever possible.
Assists with clerical duties as requested such as scheduling and managing test drives, service appointments, or sales consultations.
Maintain customer records, file paperwork, manage inventory and process basic transactions or customer follow-ups.
Maintain a clean, organized and stocked desk, showroom, and customer waiting area.
Maintains a professional appearance.
Other tasks as assigned.