Administrative Assistant

Element Materials Technology • South Windsor, CT

29d • $21 - $23

About The Position

Element has an opportunity for an Administrative Assistant.Administrative Assistant will act as the liaison between customers and estimation team to ensure a premium quoting and customer service experience. The primary objective is to ensure that our customers have a seamless experience and are satisfied with Element's services. Customer Service will answer product and service questions, ensure that customers’ needs are met, and build relationships through daily communication with clients.

Requirements

• 3 years in a customer service role preferred
• Must have good organizational and time management skills
• Must be able to analyze situations relating to customer needs and react accordingly in a timely fashion
• Ability to work in an open office with ample distractions
• Must be able to function independently with a minimum amount of supervision
• Interpersonal and problem-solving skills are a must
• Must be able to collaborate and work effectively on a team
• Must be able to read, write and speak English fluently

Responsibilities

• Corresponding via email and phone with customers regarding requests for quotes
• Basic blueprint reading (training will be provided, experience is a plus)
• Assemble documentation for estimators
• Upsell products when appropriate
• Data entry into ERP and CRM systems
• Escalation of customer service issues to appropriate department or manager
• Provides general feedback to upper management so that they can adjust business strategy accordingly
• Administrative and other duties as assigned by manager

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees