Administrative Assistant - Compliance & Revenue Division (Toll Road)

Harris County (TX)•Houston, TX

38d•Onsite

About The Position

Under general supervision, the Administrative Assistant supports the collection of unpaid toll road balances through various clerical and public-facing duties. Individuals in this role will be responsible for assisting with administrative hearings held multiple times a week, meeting with the public to accept payments and provide account information, preparing reports, updating case databases, and managing both physical and digital records. Additional responsibilities include generating and printing certified mail tracking numbers and barcodes, handling incoming records from courts and agencies, and coordinating mailings related to legal proceedings. The Administrative Assistant is expected to possess strong organizational skills, attention to detail, and the ability to communicate effectively with both internal staff and the public

Requirements

High School Diploma or G.E.D. equivalent from an accredited educational institution.
Two (2) years of clerical or administrative experience.
Knowledge of effective communication techniques for engaging with the public, responding to inquiries, and processing payments both in-person and virtually.
Proficiency with technology and legal tools such as Microsoft Office 365, Westlaw, and PDF software.
Ability to prepare a wide range of legal documents, reports, and correspondence with accuracy and clarity, ensuring compliance with established standards and procedures.
Ability to organize and prioritize assignments to meet deadlines and goals, and efficiently handle a very large caseload, ensuring each case is managed and tracked appropriately.
Ability to self-motivate/initiate and implement a high degree of quality control.
Ability to manage highly confidential and sensitive information.
Ability to comply with office policies and training requirements.
Applicants should provide a cover letter, resume, and three (3) professional references with their application.

Responsibilities

Administrative Hearing Support: Provides support for in-person and virtual Administrative Hearings held three (3) to four (4) times per week.
Administrative Tasks: Performs various administrative tasks, which include answering the phone, resolving escalations, and updating spreadsheets and databases with relevant notes. Reviews the digital and physical collection of letters and other types of documents. Generates and prints mailing tracking numbers and CMRRR bar codes.
Document Preparation: Drafts, prints, and mails documents and exhibits for use in lawsuits, administrative hearings, and related correspondence efforts.
Tracking & Reporting: Prepares periodic reports and enters information into database systems and spreadsheets to track cases and mailings for several hundred active accounts.
Payment Processing: Meets with members of the public in person to accept payments and provide information and clarity regarding outstanding balances.
Records Management: Picks up citations from courts, requests and receives physical and digital records from governmental agencies, and organizes the records.

Benefits

Total compensation includes attractive paid leave programs, health benefits, and retirement plans.
In addition, the position is eligible for the accrual of compensatory time off for hours worked over 40 in a workweek, consistent with Harris County personnel policies and procedures.
Medical Coverage
Dental Coverage
Vision Coverage
Wellness Plan
Life Insurance
Long-Term Disability (LTD) Insurance
Employee Assistance Program (EAP)
Healthcare Flexible Spending Account
Dependent Care Flexible Spending Account
Ten (10) days of vacation leave per year (accrual rate increases after 5 years of service)
Eleven (11) County-observed holidays
One (1) floating holiday per year
Paid Parental Leave
Sick Leave
457 Deferred Compensation Plan
Professional learning & development opportunities
Retirement pension (TCDRS defined benefit plan)
Flexible work schedule
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