ADMINISTRATIVE ASSISTANT - IDRE - REMOTE

MICHIGAN PEER REVIEW ORGANIZATION

5d•Remote

About The Position

We are seeking a highly organized and detail-oriented Administrative Assistant to support our Independent Dispute Resolution (IDR) operations under the No Surprises Act. This role plays a critical part in ensuring disputes are prepared accurately, submitted timely, and managed in compliance with federal regulatory requirements. The ideal candidate thrives in a deadline-driven environment, is comfortable navigating multiple technology platforms, and has strong administrative and documentation management skills.

Requirements

Associate’s degree or equivalent combination of education and experience required
Minimum two (2) years of administrative support experience required
Experience with complex technology systems (e.g., Salesforce, SharePoint, third-party portals)
Proficiency in Microsoft Excel, Word, Outlook, and OneNote
Experience with document management systems (SharePoint preferred)
Comfortable electronically signing and managing PDF documents (e.g., Foxit or similar tools)
Reliable high-speed internet connection
Professional, distraction-free home workspace
Comfortable using virtual communication tools (Teams, email, chat)
Ability to securely manage electronic documents and digital signatures
Proficiency navigating multiple cloud-based systems and third-party platforms
Strong attention to detail and accuracy
Ability to manage multiple deadlines and stay on task
Strong organizational and time management skills
Ability to work independently with minimal supervision
Excellent written and verbal communication skills
Must be able to work M-F normal business hours in EST.

Nice To Haves

Experience reviewing medical claims, remittance advice, or Explanation of Benefits (EOBs) strongly preferred
Familiarity with healthcare billing, reimbursement, or payer-provider processes preferred
Visio experience a plus

Responsibilities

Manage administrative responsibilities for IDRE, including data entry, report generation, and case documentation management
Download and upload dispute documentation between portals and internal systems
Assist with dispute preparation for arbitration, ensuring completeness and accuracy
Process disputes for eligibility as required
Develop and maintain tracking spreadsheets and program templates
Work closely with the Federal IDRE team to track deadlines, case statuses, and required submissions throughout the dispute life cycle
Update databases and spreadsheets with case information and documentation details
Organize and maintain electronic case files and folder structures
Coordinate with internal teams (Finance, Operations, etc.) to ensure timely dispute processing
Assist with scheduling internal and external meetings
Monitor and respond to internal and external email and phone inquiries
Provide updates on case and payment status
Route inquiries to appropriate team members in a timely manner
Support the team in meeting daily processing targets
Ensure adherence to all Company policies and procedures
Maintain compliance with HIPAA, FISMA, URAC, CMS, FAR, and other applicable regulations
Handle confidential and sensitive information with the highest level of professionalism